At a Glance
- Tasks: Lead Front of House operations and create unforgettable guest experiences.
- Company: The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £60,000, enjoy discounts, and access wellness support.
- Other info: Be part of a diverse community with excellent career growth opportunities.
- Why this job: Join a passionate team and make a real impact in luxury hospitality.
- Qualifications: Experience in hospitality management and a flair for leadership.
The predicted salary is between 60000 - 60000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Front of House! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Front of House are:
- Annual earnings to £60,000
- Non-contractual tronc
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Healthcare Cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Front of House, to join our Front Office Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Front of House, your main duties and expectations for the role will include:
- Lead all Front of House operations to deliver exceptional five-star luxury guest experiences in line with the hotel's standards.
- Oversee Reception, Concierge, Guest Relations, Doorman and Lobby Operations
- Recruit, mentor, train, and develop high-performing Front of House management and operational team members.
- Manage VIP, diplomatic, celebrity, and high-profile guest arrivals, departures, and special requests
- Drive LQA, and luxury hospitality service standards across all FOH departments - leading by example, inspiring and performance management.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
If you feel your experience, personality and interest are a match for this Director of Front of House role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Director of Front of House - London employer: The Landmark London Hotel
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy a range of benefits including competitive salaries, extensive discounts, and opportunities for professional development through world-class training programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Front of House - London
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the role of Director of Front of House, making you feel more confident when it counts.
✨Tip Number 3
Showcase your passion for hospitality! During the interview, share specific examples of how you've created memorable experiences for guests in the past. This will demonstrate your commitment to delivering five-star service and your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the position and keep you top of mind for the hiring team.
We think you need these skills to ace Director of Front of House - London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about enriching the journeys of our guests and being part of our vibrant team.
Tailor Your CV:Make sure your CV is tailored to the Director of Front of House position. Highlight your relevant experience in luxury hospitality and any leadership roles you've had. We love seeing how your unique background can contribute to our community!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional guest experiences and led teams to success. We appreciate a personal touch!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at The Landmark London Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Leadership Skills
As a Director of Front of House, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed high-profile guests, or improved service standards. Be ready to discuss how you inspire and develop others in a fast-paced environment.
✨Emphasise Your Passion for Hospitality
Make sure to convey your enthusiasm for delivering exceptional guest experiences. Share stories that highlight your commitment to luxury service and how you’ve gone above and beyond to create memorable moments for guests. This aligns perfectly with the hotel's focus on five-star service.
✨Prepare Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, ongoing training programmes, or how they measure success in the Front of House department. This shows that you’re not just interested in the role, but also in contributing to the team’s growth.
