At a Glance
- Tasks: Lead a passionate team to deliver five-star service and memorable experiences for guests.
- Company: Join The Landmark London, a top-rated hotel with a vibrant culture.
- Benefits: Enjoy competitive salary, discounts, complimentary stays, and extensive training opportunities.
- Other info: Work in a supportive environment with excellent career progression and recognition.
- Why this job: Be part of a dynamic team that values your growth and unique contributions.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Accommodation Services! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Accommodation Services are:
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Accommodation Services, to join our Accommodation Services Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Accommodation Services, your main duties and expectations for the role will include:
- Team Management: Oversee all Housekeeping and Laundry department staff, including hotel employees, agency personnel, and contract cleaners, ensuring high standards of service and performance across the property.
- Cross-Department Coordination: Collaborate with multiple departments, Front Office, Engineering, and Guest Relations to ensure seamless service delivery and meet the expectations of all guests.
- Leadership of Senior Team: To be an active member of the hotels Senior Management Team. To direct and guide senior team members and Supervisors to ensure that all accommodation areas are consistently cleaned and maintained to the highest standards.
- Staff Training & Development: Lead a large team, identify and provide ongoing training and development to ensure excellence in service standards and performance across all departments.
- Financial management: Manage and be involved with the department’s financial performance, including preparing payroll forecasts, budget projections, P&L results, and contributing to the Capex preparation and annual budgeting processes.
You will be required to work hours as necessary to fulfil your duties according to business needs, and in any event not less than 40 hours per week.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2026”, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Director of Accommodation Services role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Accommodation Services in London employer: The Landmark London Hotel
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently opposite Marylebone station, employees enjoy competitive salaries, extensive benefits including discounts on dining and spa services, and opportunities for professional development through world-class training programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Accommodation Services in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Landmark London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture. Since they value energy and passion, think of examples from your past that showcase your enthusiasm and how you’ve contributed to a positive team environment.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've managed teams in the past, especially in high-pressure situations. They want someone who can lead and inspire, so share those success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our journey at The Landmark London.
We think you need these skills to ace Director of Accommodation Services in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our mission to enrich the journeys of our guests and team members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in accommodation services and team management. We love seeing how your unique background can contribute to our vibrant community!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can lead effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as our Director of Accommodation Services.
How to prepare for a job interview at The Landmark London Hotel
✨Know Your Stuff
Before the interview, dive deep into the role of Director of Accommodation Services. Familiarise yourself with the hotel’s values, mission, and recent achievements. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your experience in managing teams and driving performance. Prepare specific examples where you’ve successfully led a team, handled conflicts, or implemented training programmes. This will demonstrate your capability to lead the Accommodation Services Team effectively.
✨Emphasise Collaboration
Highlight your ability to work across departments. Think of instances where you’ve collaborated with other teams, like Front Office or Engineering, to enhance guest experiences. This shows that you understand the importance of teamwork in delivering five-star service.
✨Ask Thoughtful Questions
Prepare insightful questions about the hotel’s culture, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if the environment aligns with your values. Remember, it’s a two-way street!
