Director of Central Reservations - London

Director of Central Reservations – London Enrich the Journeys of our People and our Guests as our Director of Central Reservations ! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Director of Central Reservations are: Salary: Competitive Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Free meals on duty Team member and Friends & Family rates across our properties Complimentary stay after passing probation Extensive discounts on our benefits platform Access to private medical insurance Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing Bike to work scheme Recommend a Friend incentive Uniforms provided and laundered complimentary Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Director of Central Reservations , to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Director of Central Reservations , your main duties and expectations for the role will include: Configure, utilise and manage the reservations management systems (i.e. PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties. Ensure the standard operating procedures ( SOP\’s) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team. Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and taken an immediate action by contacting relevant vendor if any issue arises. Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale. Implement and maintain effective up-selling program ensuring all opportunities are captured including up-selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets. You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours. We are One of Sunday Times\’ Top 100 \”Best Companies to Work For 2025\” Leaders Club Hotel of the Year Award 2025 A Leading Hotels of the World member 5 red stars 2 rosettes Earth Check Silver Certified 2025 If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.