At a Glance
- Tasks: Create unforgettable experiences for guests and ensure personalised service.
- Company: Join a vibrant team at The Landmark London, opposite Marylebone station.
- Benefits: Earn up to £42,500, enjoy discounts, and access wellness support.
- Other info: Flexible shifts, career development opportunities, and fun social events await!
- Why this job: Be part of a passionate team and make a real impact on guest journeys.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Enrich the Journeys of our People and our Guests as our Guest Relations Manager! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Annual earnings to £42,500.00 (£38,032.72 base salary + non‑contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Role Responsibilities
- Monitor arrival list daily to ensure correct room allocation and preferences.
- Ensure VIPs receive a personalised welcome and ensure that guests are met during their stay to create a memorable experience.
- Be responsible for replying to surveys and guests' emails ensuring follow ups and complaints are handled in an efficient manner and within 48 hours of reception.
- Ensure that all relevant details are recorded in the GRM Logbook and on the guest’s profile notes.
- Assist the Front Office team with check–ins and check–outs when business demands and be present at the desk to ensure face‑to‑face guest recognition and personalised welcome.
- Ensure all relevant guests traces are arranged and further details from the guests are gathered for a more tailored service.
- Promote the Leaders Club Member and AMEX THC program with the Front Office Manager and ensure full knowledge and adherence to standards.
- To work in accordance with the Front Office Department and to act to ensure that all The Landmark London policies and procedures are followed.
Working Hours & Schedule
You will be required to work 38.5 hours per week, on a 4 on 4 off shift rota. If you feel your experience, personality and interest are a match for this Guest Relations Manager role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Guest Relations Officer in City of Westminster employer: The Landmark London Hotel
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, we provide competitive benefits including generous discounts, comprehensive health support, and extensive development opportunities to help you thrive in your career. Join us to enrich the journeys of our guests while enjoying a supportive environment that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Officer in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Landmark London Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Landmark London Hotel
Don't be shy about reaching out to The Landmark London Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Officer in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Landmark London Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Landmark London Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
