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- Tasks: Manage guest relations and ensure a five-star experience during night shifts.
- Company: The Landmark London is a vibrant hotel known for its exceptional service and community spirit.
- Benefits: Enjoy a competitive salary, discounts, complimentary meals, and extensive development opportunities.
- Why this job: Join a fun, diverse team focused on growth and creating memorable moments for guests.
- Qualifications: Passion for hospitality and strong communication skills are essential; experience is a plus.
- Other info: Flexible 4 on 4 off shift pattern with immediate start available.
The predicted salary is between 31940 - 46000 £ per year.
Enrich the Journeys of our People and our Guests! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy are:
- Annual earnings to £39,925.00 (£36,925.00 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate individual to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Your main duties and expectations for the role will include:
- To ensure VIP rooms and amenities are prepared to optimum standard whilst performing inspections of bedrooms on a daily basis
- To send a report via the Duty Managers log book to the Managing Director, General Manager and all key managers on the running of the hotel.
- To complete a full inspection of the Hotel including all staff areas in conjunction with the Security inspections.
- To check the daily night audit proof list each night.
- To prepare the daily operations report for the General Manager.
- Night duties to include: Creating PF accounts, run no show report, printing downtime reports, to complete full credit check on in house guests, to cross check all VIP arrivals and traces, overseeing duties of night receptionist and carrying out additional training where necessary, to carry out a full rate check of all in house guests, to respond to guest surveys and guest emails.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours. This shift pattern operates 4 on 4 off.
We are one of Sunday Times Top 100 Best Companies to Work For 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Night Guest Relations Manager employer: The Landmark Hotel London Ltd
Contact Detail:
The Landmark Hotel London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the hotel’s values and culture. The Landmark London emphasises a positive and energetic environment, so showcasing your enthusiasm and alignment with their mission during any interactions can set you apart.
✨Tip Number 2
Network with current or former employees of The Landmark London. Engaging with them on platforms like LinkedIn can provide you with insider insights about the role and the team dynamics, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific scenarios where you've delivered exceptional guest service or managed challenging situations. The role requires a focus on five-star service, so having concrete examples ready will demonstrate your capability.
✨Tip Number 4
Research the latest trends in hospitality and guest relations. Being knowledgeable about industry standards and innovations can help you stand out as a candidate who is proactive and passionate about enhancing guest experiences.
We think you need these skills to ace Night Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations and hospitality. Emphasise any previous roles where you provided exceptional service or managed teams, as this will resonate with the responsibilities of a Night Guest Relations Manager.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the hospitality industry. Mention specific experiences that demonstrate your ability to create memorable moments for guests and how you align with the company's values.
Showcase Your Skills: In your application, highlight key skills such as communication, problem-solving, and attention to detail. These are crucial for managing guest relations effectively, especially during night shifts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for the role.
How to prepare for a job interview at The Landmark Hotel London Ltd
✨Show Your Passion for Guest Relations
As a Night Guest Relations Manager, your enthusiasm for providing exceptional service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Demonstrate Attention to Detail
This role involves inspecting rooms and ensuring everything is up to standard. Highlight your ability to notice the small things that can make a big difference in guest experience during the interview.
✨Familiarise Yourself with the Hotel's Operations
Research The Landmark London and understand its values, services, and unique offerings. Being knowledgeable about the hotel will show your genuine interest and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as a guest complaint or a VIP arrival. Practising your responses to these scenarios will help you feel more confident during the interview.
