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- Tasks: Lead a dynamic team to deliver exceptional guest experiences and manage front office operations.
- Company: Join The Landmark London, a prestigious hotel known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy competitive pay, discounts, free meals, and extensive wellness support.
- Why this job: Be part of a fun, diverse team that values your growth and offers exciting career development opportunities.
- Qualifications: Passion for hospitality and strong leadership skills are essential; experience in a similar role is a plus.
- Other info: Immediate start available; apply now to join a top-rated workplace!
Enrich the Journeys of our People and our Guests as our Front Office Supervisor!
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:
Annual Earnings up to £31,400 (£27,957.50 basic salary + non-contractual Tronc)
Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Interest free season ticket loan
Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
Bike to work scheme
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor, to join our Front Office on a permanentbasis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Supervisor, your main duties and expectations for the role will include:
To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest\’s account. Recording this action in the guest\’s history and reporting it to Front Office Management when needed.
To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
To increase the hotels revenue by up-selling room categories, in accordance with set targets and daily availability.
To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hoursper week, on a shift rota.
We are
#3 best company to work for in The Best Companies to Work For List 2024
One of the best hotels in London
A Leading Hotels of the World member
5 red stars
2 rosettes
Earth Check Bronze Certified 2024
If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK
AMRT1_UKCT
Front Office Supervisor employer: The Landmark Hotel London Ltd
Contact Detail:
The Landmark Hotel London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the hotel’s values and culture. The Landmark London emphasises a positive and energetic environment, so showcasing your enthusiasm and alignment with their mission during any interactions can set you apart.
✨Tip Number 2
Network with current or former employees of The Landmark London. Engaging with them on platforms like LinkedIn can provide you with insider insights about the role and the team dynamics, which you can leverage in conversations.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or improved service in previous roles. This will demonstrate your problem-solving skills and ability to deliver five-star service, which is crucial for a Front Office Supervisor.
✨Tip Number 4
Showcase your leadership qualities by discussing any experience you have in supervising teams or training staff. Highlighting your ability to motivate others and maintain high performance will resonate well with the hiring team.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations and customer service. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your unique strengths align with the values of The Landmark London and how you can contribute to their team.
Showcase Your Soft Skills: In your application, highlight soft skills such as communication, problem-solving, and teamwork. These are crucial for a Front Office Supervisor, so provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at The Landmark Hotel London Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this role is all about creating memorable moments.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll be supervising a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Think of scenarios where you had to handle difficult situations and how you resolved them effectively.
✨Research the Company Culture
Familiarise yourself with The Landmark London's values and culture. Highlight how your personal values align with theirs, particularly around teamwork, diversity, and creating a positive environment.
