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- Tasks: Lead Front of House operations and create unforgettable guest experiences.
- Company: Join The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £60,000, enjoy discounts, and access health support.
- Other info: Join a diverse community with excellent career growth opportunities.
- Why this job: Be part of a passionate team and make a real impact on guest journeys.
- Qualifications: Experience in hospitality management and a flair for leadership.
The predicted salary is between 60000 - 60000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Front of House! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Front of House are:
- Annual earnings to £60,000 + non-contractual tronc
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Healthcare Cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Front of House, to join our Front Office Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Front of House, your main duties and expectations for the role will include:
- Lead all Front of House operations to deliver exceptional five-star luxury guest experiences in line with the hotels standards.
- Oversee Reception, Concierge, Guest Relations, Doorman and Lobby Operations
- Recruit, mentor, train, and develop high-performing Front of House management and operational team members.
- Manage VIP, diplomatic, celebrity, and high-profile guest arrivals, departures, and special requests
- Drive LQA, and luxury hospitality service standards across all FOH departments leading by example, inspiring and performance management.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
We are one of Sunday Times Top 100 Best Companies to Work For 2025, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Director of Front of House role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Front of House employer: The Landmark Hotel London Ltd
Contact Detail:
The Landmark Hotel London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Front of House
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Landmark London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show your passion during interviews! When you get the chance to meet the team, let your enthusiasm for creating memorable guest experiences shine through. We love candidates who can bring positive energy to our community.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle VIP guests or manage a busy front desk. We want to see your problem-solving skills and how you’d maintain our five-star service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Landmark London.
We think you need these skills to ace Director of Front of House
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in our next Director of Front of House, so make sure you understand the role and how your experience fits in.
Show Your Passion: We want to see your enthusiasm shine through! When writing your application, let us know why you’re excited about this role and how you can contribute to creating memorable moments for our guests and team.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to highlight your relevant experience and skills that match the job requirements. A personalised cover letter can also make a big difference, so don’t skip that part!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Landmark Hotel London Ltd
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Leadership Skills
As a Director of Front of House, you'll be leading a team. Prepare examples from your past experiences where you've successfully mentored or developed team members. Highlight how you’ve driven exceptional service standards and created memorable guest experiences, as this aligns perfectly with the role's expectations.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-profile guests. Think about situations where you managed VIP arrivals or resolved guest complaints effectively. Practising these scenarios can help you articulate your thought process during the interview.
✨Bring Positive Energy
The Landmark London values a happy and fun environment, so let your personality shine through! Be enthusiastic and approachable during the interview. Share your passion for hospitality and how you can contribute to building a positive team culture, as this is key to thriving in their community-focused atmosphere.