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- Tasks: Analyse data to enhance customer experience and inform business strategies.
- Company: Join a rapidly growing property management company with an innovative culture.
- Benefits: Enjoy a pension scheme, private healthcare, and flexible work options.
- Other info: Great opportunities for career advancement in a dynamic environment.
- Why this job: Make a real impact in urban renting while developing your analytical skills.
- Qualifications: Experience in data analysis and strong communication skills are essential.
The predicted salary is between 18000 - 25000 £ per year.
We are seeking a curious and commercially minded Data Analyst. While this role is based in the residential rental sector, we actively welcome applications from professionals with experience in hospitality, airlines, or broader real estate industries, particularly those who bring a passion for elevating customer experience through data-driven decisions.
The core mission is to redefine urban renting delivering a seamless, service-led living experience. Your analysis will directly inform pricing strategies, marketing performance, resident satisfaction, leasing effectiveness, and broader commercial planning across our portfolio.
Company Overview
CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs.
As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
What You'll Do
- Leverage large datasets to generate actionable insights around resident behaviour, leasing trends, retention, and demand drivers.
- Support the leasing and revenue teams by identifying opportunities for rent optimisation, concession planning, and lead conversion improvement.
- Monitor and analyse digital marketing channel performance (e.g. PPC, aggregators, OTAs), particularly for lease-ups and new openings.
- Benchmark operational and service KPIs such as occupancy, turnaround times, customer service touchpoints across sites or regions.
- Translate data into clear visual dashboards and compelling presentations for senior stakeholders.
- Collaborate cross-functionally with marketing, leasing, revenue management and operations to improve the end-to-end resident experience.
Requirements
- Proven analytical experience in BTR, hospitality, airlines, hotels, or real estate.
- Experience in building and structuring datasets or data cubes to support scalable reporting and analytics, ideally with a view to implementing BI tools such as Tableau or Power BI.
- Proficient in working with large datasets using tools like SQL and Excel.
- A commercial mindset with the ability to link data insights to real business outcomes.
- Strong communication skills, you know how to turn complex numbers into actionable recommendations.
- Curious, collaborative, and highly adaptable.
Bonus if you have:
- Experience in revenue management, pricing analytics, or marketing attribution.
- Exposure to customer or guest satisfaction data (e.g. NPS, reviews, feedback tools).
- Previous work with leasing systems or property management software.
Benefits
- Company Pension Scheme;
- Vitality Private Healthcare Insurance;
- Company Sick Pay;
- Bike to Work Scheme.
Quality & Customer Care Executive (Apprenticeship) in London employer: The Land Collective
Contact Detail:
The Land Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Customer Care Executive (Apprenticeship) in London
✨Tip Number 1
Get to know the company! Research CompassRock and their mission to redefine urban renting. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions related to data analysis and customer care. Use examples from your past experiences to demonstrate how you can elevate customer experience through data-driven decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at CompassRock.
We think you need these skills to ace Quality & Customer Care Executive (Apprenticeship) in London
Some tips for your application 🫡
Show Your Curiosity: We want to see your curiosity shine through in your application! Share examples of how you've used data to solve problems or improve customer experiences. This will show us you're a great fit for our mission.
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant experience in data analysis, especially if you come from hospitality or real estate. We love seeing how your background connects to the role!
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language to explain your skills and experiences. Remember, we appreciate strong communication skills, so let that shine through!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Land Collective
✨Know Your Data
Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss how you've used data to drive decisions in previous roles, especially in hospitality or real estate. Think of specific examples where your insights led to improved customer experiences.
✨Understand the Company
Research CompassRock and their mission to redefine urban renting. Familiarise yourself with their portfolio and recent developments in the rental sector. This will help you tailor your answers and show that you're genuinely interested in contributing to their growth.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems using data. Practice articulating your thought process clearly, as this role requires translating complex data into actionable insights. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Curiosity
Demonstrate your curiosity and adaptability during the interview. Ask insightful questions about the company's data strategies and how they measure success. This not only shows your interest but also highlights your proactive approach to learning and collaboration.