At a Glance
- Tasks: Provide 1st and 2nd line IT support to users across multiple locations.
- Company: Dynamic IT team in a global company with a collaborative spirit.
- Benefits: Full-time role with opportunities for career growth and skill development.
- Other info: Exciting chance to work in a fast-paced environment with a focus on continuous improvement.
- Why this job: Join us to solve tech challenges and enhance user experiences every day.
- Qualifications: IT-related degree or equivalent experience, strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
The primary purpose of the role is to provide a service to the business and rapidly resolve technical issues as part of the group service desk supporting staff based in London, Bermuda, Australia and those working from home. Please note that this role requires full-time office attendance, five days per week.
Specific Responsibilities
- Provide 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
- Ownership of Incidents, Service Requests, Problems and Change Requests
- Windows build and deployment tools, such as MDT, Autopilot
- Manage tickets via ITSM software ServiceNow
- Troubleshoot RDS issues
- Troubleshooting Outlook, including problems connecting to Exchange/Office 365
- Deploy application/system changes in accordance with the change management process
- Resolving all technical problems within the London office and liaising with Bermuda IT staff where appropriate, identifying solutions to technical and delivering these solutions
- Responsible for the documentation of details of all hardware/software that have been installed and removed so that configuration management records can be updated to maintain the integrity of the estate.
- Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition
- IT asset management support - issuing out kit, return of kit, rebuilding kit, decommissioning kit etc., with strong administration experience.
- Assist with ensuring that Servers and desktops are kept up to date with all necessary software patches and updates according to the agreed schedule
- Assist with any software release deployments
- Knowledge of PowerShell, JavaScript
Essential Skills & Requirements
- Positive and energetic outlook to delivering a good service
- Good communication skills, responsive and team focused
- A passion for delivering excellent service and for continuous improvement of services
- Microsoft active directory knowledge.
- Knowledge of PowerShell scripting language
- Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.
- An understanding of networking principles as applied to LAN, WAN and VOIP configurations.
- Knowledge of Virtual server technologies.
- IT-related degree/qualifications or Equivalent work experience
- Strong IT troubleshooting skills, in relation to end-user support.
- Experienced in using Service Desk ticketing tools and understands Service Management best practices
- Able to effectively communicate and support VIPs, Senior Management and Board members in pressured environments.
- A genuine interest in Technology and its application and use in business
- Work as part of a team, be willing and able to work outside normal office hours as required and be part of an out-of-hours support rota.
- Willingness and commitment to support multiple geographical regions.
- Desire to develop a career in IT Service Delivery
IT Business Support Analyst in London employer: The Lancashire Group
As an IT Business Support Analyst in London, you will join a dynamic team dedicated to delivering exceptional service across multiple regions, including Bermuda and Australia. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career in IT Service Delivery. With a commitment to maintaining a supportive environment, we offer competitive benefits and the chance to work with cutting-edge technology, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Lancashire Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Lancashire Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Lancashire Group!
✨Direct Apply to The Lancashire Group
Let's not forget to apply directly through the The Lancashire Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Business Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Lancashire Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Lancashire Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Lancashire Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
