At a Glance
- Tasks: Lead tech product strategy for regional business platforms in the US and Australia.
- Company: Join Lancashire, a company that values honesty, collaboration, and hard work.
- Benefits: Enjoy a permanent role with competitive salary and opportunities for growth.
- Other info: Be part of a dynamic team focused on innovation and operational excellence.
- Why this job: Make a real impact by aligning technology with business needs across regions.
- Qualifications: Experience in IT product leadership within insurance or financial services is essential.
The predicted salary is between 70000 - 90000 £ per year.
The IT Business Services Manager – Regions is responsible for owning and leading the technology product portfolio, roadmaps, and value delivery for Lancashire’s regional business platforms across the United States and Australia. This role ensures that regional technology solutions are aligned with business strategy, regulatory obligations, and Group technology standards, while delivering measurable business value.
The role is accountable for product ownership, prioritisation, and strategic direction, providing a clear separation between product leadership and project delivery execution. In addition, the role is pivotal in engaging regional business stakeholders, fostering strong partnerships with leadership teams in the US and Australia to ensure technology decisions support local business needs whilst remaining consistent with Group-wide governance, architecture, and security standards.
The IT Business Services Manager – Regions collaborates closely with Project Managers and delivery teams, facilitating transparent communication, effective prioritisation, and alignment of work sequencing with agreed product roadmaps and business objectives. Third-party management is a key aspect of the position, with responsibility for overseeing strategic vendor and platform relationships for regional systems.
The IT Business Services Manager – Regions ensures that suppliers are held accountable for roadmap alignment, service quality, value delivery, and compliance with regulatory and operational requirements. This includes managing trade-offs and dependencies between Business as Usual (BAU) and change initiatives, maintaining transparency with internal and external stakeholders, and ensuring effective sequencing of technology investments.
The role plays a critical part in strengthening Lancashire’s operating model by centralising product ownership responsibilities that have historically been embedded within operational or delivery roles, ensuring clarity of accountability, consistency of prioritisation, and effective decision-making across regional platforms, as well as facilitating robust stakeholder engagement and proactive third-party management.
Specific Responsibilities- Own and lead the technology product vision, strategy, and roadmaps for regional business systems supporting the United States and Australia, including underwriting, policy administration, claims, finance, reporting, and system integrations.
- Act as the single accountable product owner for regional platforms, ensuring clear ownership of prioritisation, investment decisions, and business outcomes.
- Hold accountability for product ownership responsibilities, including backlog prioritisation, definition of scope and outcomes, and acceptance criteria for regional technology initiatives.
- Provide a clear separation between product ownership and delivery execution, ensuring Project Managers remain accountable for delivery planning and execution, while this role owns what is delivered and why.
- Partner closely with Project Managers and delivery teams to ensure work is sequenced and prioritised in line with agreed product roadmaps and business priorities.
- Develop and maintain multi‑year regional technology roadmaps, balancing regulatory requirements, operational resilience, technical debt, and strategic growth objectives.
- Act as the primary IT partner to regional business leadership in the US and Australia, adopting a pragmatic, business‑focused approach that bridges regional business strategy and Group technology.
- The role ensures Group solutions and standards are considered at key decision points, with Group platforms taking precedence where solutions are comparable.
- Oversee prioritisation across Business as Usual (BAU) and change initiatives, ensuring transparency of trade‑offs, dependencies, and sequencing.
- Manage strategic vendor and platform relationships for regional systems, ensuring suppliers are held accountable for roadmap alignment, service quality, and value delivery.
- Work closely with architecture, information security, data, integration, procurement, and risk teams to ensure regional solutions are compliant, resilient, and sustainable.
- Identify and drive opportunities to reduce technical debt, rationalise platforms, and transition to managed services or SaaS solutions where appropriate.
- Ensure regional platforms meet operational resilience, audit, and regulatory expectations across all jurisdictions.
- Produce clear, data‑driven reporting for senior leadership on portfolio performance, roadmap progress, risks, and value delivery for regional technology platforms.
- Proven experience in a senior IT product, platform, or regional technology leadership role within insurance or regulated financial services.
- Strong track record of product ownership and portfolio prioritisation, with demonstrable experience separating product leadership from delivery execution.
- Strong experience with US underwriting platforms, ideally within the US direct insurance market, including exposure to both E&S and admitted carriers.
- Experience operating across multiple geographies, balancing regional business needs with Group standards and governance.
- Strong understanding of SaaS platforms, system integrations, and third‑party vendor management.
- Experience working within regulated environments, with knowledge of information security, data protection, and operational resilience requirements.
- Excellent stakeholder engagement and communication skills, with the ability to influence senior business and technology leaders.
At Lancashire, we believe our culture sets us apart. The way we behave and approach our work day‑to‑day is what makes us unique and creates a positive experience for our people, business partners and other stakeholders. Honesty and integrity in all we do is a given and The Lancashire Way reflects our true character and spirit.
- Straight‑talking: We feel empowered to share thoughts and ideas, because everyone’s voice matters.
- Collaborative: We work together towards common goals, share knowledge and support each other.
- Hard‑working: We all have a stake in the company’s success and are proactive in contributing to our goals and vision.
- Responsible: We focus on achieving tangible results with consistent standards across the Group.
- Positive: We engage with brokers, clients, communities, stakeholders and colleagues professionally and passionately as proud ambassadors of Lancashire.
IT Business Services Manager - Regions (US & Australia) in London employer: The Lancashire Group
At Lancashire, we pride ourselves on fostering a collaborative and empowering work culture that values honesty, integrity, and hard work. As an IT Business Services Manager based in London, you will have the opportunity to lead impactful technology initiatives across the US and Australia, while benefiting from our commitment to employee growth and development. With a focus on strategic partnerships and transparent communication, you'll play a pivotal role in shaping our regional business platforms, all within a supportive environment that champions your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Services Manager - Regions (US & Australia) in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of IT Business Services Manager. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Business Services Manager - Regions (US & Australia) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT product ownership and regional technology leadership. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant achievements!
Showcase Your Stakeholder Engagement Skills:Since this role involves a lot of collaboration with business leaders, it’s crucial to demonstrate your ability to engage and influence stakeholders. Share examples of how you've successfully managed relationships in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s absolutely necessary!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Lancashire Group
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the technology product portfolio relevant to the role. Familiarise yourself with the specific platforms and systems used in the US and Australia, especially in the insurance sector. This will help you articulate how your experience aligns with the company's needs.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that demonstrate your ability to engage with stakeholders effectively. Highlight instances where you've influenced senior leaders or collaborated with cross-functional teams. This is crucial for the role, as strong partnerships with leadership teams in different regions are key to success.
✨Be Ready to Discuss Regulatory Knowledge
Since the role involves working within regulated environments, brush up on your knowledge of compliance, data protection, and operational resilience requirements. Be prepared to discuss how you've navigated these challenges in previous roles, as this will show your readiness for the responsibilities ahead.
✨Demonstrate Your Strategic Thinking
Think about how you can contribute to the development of multi-year regional technology roadmaps. Be ready to discuss your approach to balancing regulatory requirements with strategic growth objectives. This will showcase your ability to think long-term and align technology solutions with business strategy.
