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- Tasks: Lead tech product strategy for regional platforms in the US and Australia.
- Company: Join Lancashire, a company that values honesty, collaboration, and hard work.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and development.
- Other info: Be part of a culture that empowers your voice and fosters teamwork.
- Why this job: Make a real impact by aligning technology with business needs across regions.
- Qualifications: Experience in IT product leadership within regulated financial services is essential.
The predicted salary is between 70000 - 90000 £ per year.
The IT Business Services Manager – Regions is responsible for owning and leading the technology product portfolio, roadmaps, and value delivery for Lancashire’s regional business platforms across the United States and Australia. This role ensures that regional technology solutions are aligned with business strategy, regulatory obligations, and Group technology standards, while delivering measurable business value.
The role is accountable for product ownership, prioritisation, and strategic direction, providing a clear separation between product leadership and project delivery execution. In addition, the role is pivotal in engaging regional business stakeholders, fostering strong partnerships with leadership teams in the US and Australia to ensure technology decisions support local business needs whilst remaining consistent with Group-wide governance, architecture, and security standards.
The IT Business Services Manager – Regions collaborates closely with Project Managers and delivery teams, facilitating transparent communication, effective prioritisation, and alignment of work sequencing with agreed product roadmaps and business objectives. Third-party management is a key aspect of the position, with responsibility for overseeing strategic vendor and platform relationships for regional systems.
The IT Business Services Manager – Regions ensures that suppliers are held accountable for roadmap alignment, service quality, value delivery, and compliance with regulatory and operational requirements. This includes managing trade-offs and dependencies between Business as Usual (BAU) and change initiatives, maintaining transparency with internal and external stakeholders, and ensuring effective sequencing of technology investments.
The role plays a critical part in strengthening Lancashire’s operating model by centralising product ownership responsibilities that have historically been embedded within operational or delivery roles, ensuring clarity of accountability, consistency of prioritisation, and effective decision-making across regional platforms, as well as facilitating robust stakeholder engagement and proactive third-party management.
Specific Responsibilities- Own and lead the technology product vision, strategy, and roadmaps for regional business systems supporting the United States and Australia, including underwriting, policy administration, claims, finance, reporting, and system integrations.
- Act as the single accountable product owner for regional platforms, ensuring clear ownership of prioritisation, investment decisions, and business outcomes.
- Hold accountability for product ownership responsibilities, including backlog prioritisation, definition of scope and outcomes, and acceptance criteria for regional technology initiatives.
- Provide a clear separation between product ownership and delivery execution, ensuring Project Managers remain accountable for delivery planning and execution, while this role owns what is delivered and why.
- Partner closely with Project Managers and delivery teams to ensure work is sequenced and prioritised in line with agreed product roadmaps and business priorities.
- Develop and maintain multi‑year regional technology roadmaps, balancing regulatory requirements, operational resilience, technical debt, and strategic growth objectives.
- Act as the primary IT partner to regional business leadership in the US and Australia, adopting a pragmatic, business‑focused approach that bridges regional business strategy and Group technology.
- The role ensures Group solutions and standards are considered at key decision points, with Group platforms taking precedence where solutions are comparable.
- Oversee prioritisation across Business as Usual (BAU) and change initiatives, ensuring transparency of trade‑offs, dependencies, and sequencing.
- Manage strategic vendor and platform relationships for regional systems, ensuring suppliers are held accountable for roadmap alignment, service quality, and value delivery.
- Work closely with architecture, information security, data, integration, procurement, and risk teams to ensure regional solutions are compliant, resilient, and sustainable.
- Identify and drive opportunities to reduce technical debt, rationalise platforms, and transition to managed services or SaaS solutions where appropriate.
- Ensure regional platforms meet operational resilience, audit, and regulatory expectations across all jurisdictions.
- Produce clear, data‑driven reporting for senior leadership on portfolio performance, roadmap progress, risks, and value delivery for regional technology platforms.
- Proven experience in a senior IT product, platform, or regional technology leadership role within insurance or regulated financial services.
- Strong track record of product ownership and portfolio prioritisation, with demonstrable experience separating product leadership from delivery execution.
- Strong experience with US underwriting platforms, ideally within the US direct insurance market, including exposure to both E&S and admitted carriers.
- Experience operating across multiple geographies, balancing regional business needs with Group standards and governance.
- Strong understanding of SaaS platforms, system integrations, and third‑party vendor management.
- Experience working within regulated environments, with knowledge of information security, data protection, and operational resilience requirements.
- Excellent stakeholder engagement and communication skills, with the ability to influence senior business and technology leaders.
At Lancashire, we believe our culture sets us apart. The way we behave and approach our work day‑to‑day is what makes us unique and creates a positive experience for our people, business partners and other stakeholders. Honesty and integrity in all we do is a given and The Lancashire Way reflects our true character and spirit.
- Straight‑talking: We feel empowered to share thoughts and ideas, because everyone’s voice matters.
- Collaborative: We work together towards common goals, share knowledge and support each other.
- Hard‑working: We all have a stake in the company’s success and are proactive in contributing to our goals and vision.
- Responsible: We focus on achieving tangible results with consistent standards across the Group.
- Positive: We engage with brokers, clients, communities, stakeholders and colleagues professionally and passionately as proud ambassadors of Lancashire.
IT Business Services Manager - Regions (US & Australia) employer: The Lancashire Group
Contact Detail:
The Lancashire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Services Manager - Regions (US & Australia)
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of IT Business Services Manager. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace IT Business Services Manager - Regions (US & Australia)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Business Services Manager role. Highlight your experience in product ownership and regional technology leadership, especially in insurance or regulated financial services. We want to see how your skills align with our needs!
Showcase Your Stakeholder Engagement Skills: In your application, emphasise your ability to engage and influence senior business and technology leaders. We value strong communication skills, so share examples of how you've successfully collaborated with stakeholders in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so don’t be afraid to show us what you can do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lancashire!
How to prepare for a job interview at The Lancashire Group
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the technology product portfolio and roadmaps relevant to the role. Familiarise yourself with how these products align with business strategies in both the US and Australia, as well as any regulatory obligations that may come into play.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to foster strong partnerships and communicate effectively with leadership teams, especially in a cross-regional context. This will demonstrate your fit for the collaborative culture they value.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you would approach prioritising product ownership and managing trade-offs between Business as Usual (BAU) and change initiatives. Use specific examples from your past experience to illustrate your strategic mindset and decision-making process.
✨Understand the Regulatory Landscape
Since this role operates within regulated environments, brush up on your knowledge of information security, data protection, and operational resilience requirements. Being able to speak confidently about these topics will show that you’re prepared to navigate the complexities of the industry.