At a Glance
- Tasks: Create a warm welcome for guests and manage check-ins with efficiency.
- Company: Cotswold Inns & Hotels, known for unforgettable experiences in stunning locations.
- Benefits: Enjoy discounts on food, tips, and access to health plans and perks.
- Other info: Flexible earning options and opportunities for career advancement.
- Why this job: Join a supportive team where your individuality is celebrated and growth is encouraged.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction.
The predicted salary is between 20000 - 25000 € per year.
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.
The Lamb Inn is a converted 15th century weaver’s cottage, located along a peaceful side street in the historic market town of Burford. The 17 guest rooms and busy bar make this location a popular spot with visitors.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Reception Staff in Burford employer: The Lamb Inn, Burford
At Cotswold Inns & Hotels, we are dedicated to fostering a supportive and collaborative work environment where individuality is celebrated and personal growth is encouraged. Located in the picturesque town of Burford, our team enjoys a variety of career paths, generous discounts on food and accommodation, and access to continuous learning opportunities, all while being part of a family-oriented culture that values exceptional service and community connection.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Staff in Burford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cotswold Inns & Hotels' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries with professionalism and a warm smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the welcoming and professional vibe of Cotswold Inns & Hotels. You'll feel more confident and ready to shine during your interview.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd. Plus, you’ll get all the latest updates on your application status!
We think you need these skills to ace Reception Staff in Burford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We love individuality, so don’t be afraid to show us what makes you unique and how you can contribute to our warm hospitality.
Tailor Your Application:Make sure to customise your application for the Reception Staff role. Highlight your relevant experience and skills that align with our values of integrity and community connection. This will help us see why you’re a great fit!
Be Professional Yet Approachable:While we want to see your personality, it’s also important to maintain a professional tone. Balance friendliness with professionalism in your writing to reflect the warm yet exceptional service we pride ourselves on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Lamb Inn, Burford
✨Show Your Warmth
As a Reception Staff member, creating a welcoming atmosphere is key. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer as if they were a guest. This will demonstrate your ability to connect with people.
✨Know the Company
Familiarise yourself with Cotswold Inns & Hotels and their values. Understand their commitment to hospitality and community. Mention specific aspects of their service that resonate with you during the interview to show you’re genuinely interested in being part of their team.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you would handle various guest enquiries or issues. Think of examples from past experiences where you successfully resolved a problem. This will highlight your professionalism and attentiveness, which are crucial for the role.
✨Practice IT Proficiency
Since the role involves using IT systems for reservations, brush up on any relevant software you might encounter. If you have experience with similar systems, be ready to talk about it. Showing confidence in your tech skills can set you apart from other candidates.
