The Lakes by Yoo is exclusive private development, spread across 850 acres of woodland, meadows & lakes in the Cotswold water park. Established for over 15 years, we build unique, luxury lakefront and woodland second homes. The estate also includes the Award-winning Orchard Spa, and numerous clubhouse buildings. The Estate is fully serviced with 24hr security, Concierge and Guest Services team to help with all resident and guest requests. The Estate is home to several facilities including a full-service spa and gym, tennis courts, restaurant and a zip activities hub.
We are seeking a skilled and passionate Spa Therapist to join the team at our award-winning Orchard Spa, delivering exceptional treatments and creating a calm, restorative experience for hotel guests, residents and members. You will combine technical excellence with warm, intuitive hospitality, tailoring each treatment to the individual and leaving every guest feeling relaxed, cared for and eager to return. You will be part of a driven team and will have the ability to work autonomously and as part of a wider team. This role will require a meticulous approach to treatment standards, hygiene and guest care, including weekend and holiday availability.
*Benefits:*
- Team Events
- 50% off in our onsite Restaurant
- Discounted room rates
- Discount on Spa Retail
- Discounted rate of Spa Treatments
- Sales Incentives and Commission
- Private Healthcare
- Free onsite parking
*Key Responsibilities:*
- Delivering a range of luxury spa treatments, including massage, facials and body treatments, to the highest professional standard
- Welcoming guests warmly, conducting thorough consultations and tailoring each treatment to individual needs, preferences and wellbeing goals
- Identifying contraindications and adapting or declining treatments where necessary, in line with spa policies and professional guidelines
- Providing a calm, restorative and personal experience for every guest, from arrival through to departure
- Offering product and aftercare recommendations, and promoting treatment upgrades, courses and retail products in a natural, guest-focused way
- Maintaining accurate guest records, treatment notes and consultation forms
- Preparing treatment rooms before each appointment and resetting them afterwards to the estate's luxury standards of cleanliness and presentation
- Maintaining high standards of hygiene, sanitation and sterilisation of tools and equipment
- Monitoring and managing stock levels of treatment products and consumables, reporting any shortfalls promptly
- Reporting any equipment faults or maintenance issues promptly
- Working closely with Spa Reception, Concierge and Guest Services to ensure seamless guest bookings and a joined-up experience
- Supporting the wider spa team with room turnovers, guest flow and cover during busy periods
- Handling guest feedback professionally, resolving concerns promptly and escalating where required
- Keeping up to date with new treatments, techniques, products and industry trends, and attending training as required
- Ensuring adherence to health and safety, data protection and spa operating procedures
- Upholding the estate's standards of privacy and discretion when working with guests, residents and members
- To actively promote Service Excellence
*Personal Attributes *
- Previous experience as a spa therapist, ideally in a 4* or above hotel spa, luxury day spa or wellness resort
- Warm, calm and intuitive manner with a genuine passion for wellbeing and guest care
- Excellent communication and consultation skills
- Meticulous attention to detail, both in treatment delivery and room presentation
- Professional, polished presentation and personal standards of hygiene
- Ability to build rapport quickly and make guests feel at ease
- Efficient and proactive, with good time management to run treatments to schedule
- Great team working skills whilst being comfortable and able to work alone
- Self-driven with a commitment to continuous learning and development
- Flexible and willing to work weekends, evenings and holidays as required
- Commercially aware, with confidence recommending treatments and retail products
- Absolute discretion when handling guest and resident information
- Physical stamina suited to a hands-on treatment role
*Desirable Qualifications*
- Education: Level 3 Diploma in Spa Therapy, Beauty Therapy or Massage (VTCT, ITEC, CIBTAC or equivalent)
- Certifications: Additional specialist training, such as advanced massage, facial or holistic therapies; CIDESCO qualification advantageous
*Technical competencies*
- Treatment Skills – proficiency across a range of massage, facial and body treatments, with experience using professional product ranges
- Spa Systems – experience with spa booking and guest record systems; knowledge of Opera or similar a bonus
- Health, Hygiene & Safety – understanding of hygiene, sterilisation, COSHH and health and safety requirements in a spa environment
Pay: £15.00-£20.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
Hotel Spa Therapist in Cirencester employer: The Lakes by Yoo
At The Lakes by Yoo, we pride ourselves on being an exceptional employer, offering a unique opportunity to work in a stunning location surrounded by nature. Our team enjoys a supportive work culture that values personal growth and development, with flexible hours and comprehensive training provided for all treatments. With competitive pay and the added benefit of onsite parking, we ensure our Spa Therapists can thrive both professionally and personally in our luxurious spa environment.
