At a Glance
- Tasks: Support retail operations and ensure compliance while engaging with teams and managing maintenance requests.
- Company: Join the iconic Lacoste team, part of the MF Brands Group.
- Benefits: Competitive salary, health perks, remote work options, and personal development support.
- Other info: Enjoy a dynamic work environment with opportunities for internal mobility.
- Why this job: Be part of a brand that values growth, sustainability, and social inclusion.
- Qualifications: Strong communication skills and a passion for retail operations.
The predicted salary is between 40500 - 49500 £ per year.
Join the Lacoste Team as our Retail Operations Intern!
Reporting to: Retail Operations Manager, UK & Ireland
Hybrid working: London office / home (3:2)
At Lacoste, we believe that everyone brings a unique touch to our collective spirit. Here, we are passionate teams, united by the same values. Together, we create memorable experiences for our customers by inspiring and connecting with them. Both universal and timeless, the brand brings together cultures and generations. Elevating the crocodile as a rallying sign, to grow, inspire, and make a lasting impact in the world of fashion and retail.
Your responsibilities:
- General & Retail Operations: Monitors retail estate compliance through internal platforms, providing clear monthly updates on Health & Safety and Security. Delivers confident communication to retail teams, both digitally and in person, and supports the planning and execution of key retail calendar events with a focus on Peak Season, H&S, and operational initiatives.
- Facilities Management: Acts as the key link between stores, partners, and external maintenance suppliers. Responds to and manages maintenance requests via the internal platform while escalating H&S, IT, and Security actions to the Retail Operations Coordinator.
- Health & Safety Supervision: Drives compliance across the retail estate by identifying, monitoring, and reporting risks to safeguard employees, customers, and the business. Oversees helpdesk reporting, compiling data on accidents, incidents, and security threats to ensure swift resolution and proactive prevention.
Why join Lacoste?
- Working at Lacoste means representing an iconic brand that’s part of the MF Brands Group, alongside Aigle, Gant, and Tecnifibre, paving the way for exciting internal mobility opportunities.
- Joining a team that values personal and collective development, where everyone is encouraged to grow and evolve.
- Balancing passion and well-being, because we believe that everyone needs time to recharge.
- Embracing our Durable Elegance approach – placing our products and value chain at the heart of our sustainability ambitions, with a mission to elevate them to environmental excellence. As well as fostering social inclusion by making equal opportunities a reality through impactful opportunities.
Rewards & Benefits:
- Package: £26,436.8 per annum pro rata.
- Health & Wellbeing: Regular team activities (e.g. run club, yoga), Private Healthcare (optional), Employee Assist Programme with the Retail Trust.
- Holidays: 25 days per year plus usual UK bank holidays and an additional 10 days each year to work remotely from abroad.
- Learning & Development: Continuous support on your learning journey from day one.
- Parenthood: Enhanced family leave and pay from day one, paid Assisted Conception leave.
- Extras: Social Committee events.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application, feel free to get in touch with us by email uktalent@lacoste.com (please include 'Workplace Adjustments' in the subject line).
Retail Operations Intern employer: The Lacoste Group
The Lacoste Group is an exceptional employer in Greater London, offering a vibrant work culture that prioritises team development and customer service excellence. Employees benefit from competitive salaries, a rewarding commission scheme, and generous discounts on premium products, all while being part of a brand that values innovation and teamwork. With ample opportunities for personal and professional growth, joining Lacoste means becoming part of a passionate community dedicated to delivering outstanding shopping experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Intern
✨Get to Know the Local Retail Scene
Hit the pavement and explore retail shops in your area. Chat with managers or staff – many stores love to hire interns who express genuine interest and enthusiasm. You'll get a feel for the vibe and might even stumble upon internship opportunities that aren't advertised yet!
✨Utilise Social Media and Community Events
Follow local retail brands and stores on social media for intern roles—they often post opportunities there. Don't forget to attend community events or shop openings related to retail in your area. It's a goldmine for meeting people and sourcing those hidden internships!
✨Leverage University Career Services
As an intern seeker, your university’s career services can be your best friend. They often have exclusive listings and connections with local retail businesses looking for interns. Make an appointment, polish your pitch, and let them help you land that amazing position!
✨Show Off Your Personal Projects
If you've done any retail-related projects or volunteer work, showcase them! Whether it's a school project, a pop-up shop, or even just your deep love for retail blogging, these experiences can make you stand out. Be sure to connect them to your application when applying through our website—we love seeing that initiative!
We think you need these skills to ace Retail Operations Intern
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, it's all about the customer! Highlight your previous experience in customer service, even if it was through a part-time job, volunteering, or any relevant roles. We want to see how you can connect with customers and handle their queries with a smile.
Make It Personal with Your Cover Letter:As an intern, your motivation and eagerness to learn are key. Use your cover letter to express your passion for retail and why you're keen to intern at The Lacoste Group. Share any relevant coursework or projects that reflect your interest in the sector.
Include Relevant Retail Experience:If you’ve worked in retail or have any experience that relates to the industry, be sure to mention it in your CV. Whether it’s handling transactions, stocking shelves or assisting customers, we want to see your hands-on experience shine through.
Emphasise Your Teamwork:Retail is all about working in teams. Talk about any group projects during school or activities you've been involved in that required collaboration. Showing us you can work well with others will help you stand out in your application.
How to prepare for a job interview at The Lacoste Group
✨Show Your Customer Service Skills
In retail, customer service is king! Be prepared to discuss your approach to handling different customer scenarios. Think of a time when you went above and beyond for a customer—this will show The Lacoste Group that you value customer satisfaction.
✨Demonstrate Your Sales Savvy
As an intern, knowing how to sell is a big deal. Brush up on basic sales techniques and be ready to tackle some role-play scenarios where you might have to sell a product to the interviewer. This not only shows your ability to engage customers but also your enthusiasm for the role at The Lacoste Group.
✨Understand the Store's Products
Familiarise yourself with the product range The Lacoste Group offers. Knowing the ins and outs of the items on sale can help you relate to customers better. Be prepared to answer questions about how specific products meet customer needs—simple, right?
✨Express Your Learning Motivation
As an intern, they know you’re there to learn, so let your motivation shine through! Talk about what you hope to gain from this internship at The Lacoste Group and how you can bring fresh ideas to the table. Showing that you’re eager to absorb knowledge will set you apart!
