Join the Lacoste Team as our Customerservice executive!
Reporting to: UK CustomerService Team Lead
Hybrid working: London office /home (3:2)
As our Customer Service Executive, you will play a keyrole within the UK & Ireland Supply Chain and Merchandising team, ensuringthe seamless execution of supply chain processes and delivering an outstandingcustomer experience. Acting as the link between Sales, Logistics, Supply Chain,warehouse partners, customers, and our teams in France, you will help ensurethe smooth flow of products into the UK and onward to our wholesale customers.
This is an exciting opportunity for a customer-focusedand detail-oriented professional with experience in customer service, supplychain, or logistics who is looking to further develop their career within aniconic global brand.
Your responsibilities
- Support Wholesale Order Book Performance: Manage order entry,reconciliation, allocation, and order book optimisation to maximise conversionand ensure customer commitments are met.
- Coordinate Supply Chain Operations: Monitor stock movements, arrivals,bookings, and shipments, working closely with Supply, Sales, Logistics,warehouse partners, and customers to ensure smooth delivery execution.
- Manage Customer Service Activities: Investigate and resolve delivery andcompliance issues, process credits for shortages or discrepancies, and provideclear communication to customers throughout.
- Drive Accurate Reporting & Analysis: Track shipping performanceagainst KPIs, provide accurate reporting, identify risks and opportunities, andsupport business decision making through data analysis.
- Lead Customer Customisation Processes: Coordinate personalised orderswith warehouse teams and customers, manage translation files, and organiserequired materials such as tags and cartons.
- Build Strong Partnerships: Collaborate closely with internal teamsacross the UK and France, as well as external logistics providers andcustomers, to ensure operational excellence.
- Champion Continuous Improvement: Identify smarter ways of working,contribute to process improvements, and support the ongoing development ofsystems, tools, and best practices.
Why join Lacoste?
Working at Lacoste means…
Representing an iconic brand that's part of the MF Brands Group, alongsideAigle, Gant, and Tecnifibre, paving the way for exciting internal mobilityopportunities. Joining a team that values personal and collective development, where everyoneis encouraged to grow and evolve. Balancing passion and well-being, because we believe that everyone needs timeto recharge. Embracing our Durable Elegance approach, placing our products and value chainat the heart of our sustainability ambitions while fostering social inclusionand creating equal opportunities for all
Rewards& Benefits
- Package: Competitive salary + Bonus
- Health& Wellbeing: Regular team activities (e.g. run club, yoga), PrivateHealthcare (optional), Employee Assistance Programme with the Retail Trust
- Holidays:25 days per year
- Swag:Up to 65% off Lacoste products
- Learning& Development: Continuous support on your learning journey from day one
- Parenthood:Enhanced family leave and pay from day one, paid Assisted Conception leave
- Extras: Employee Referral Scheme, Long Service Awards,Social Committee events
#J-18808-Ljbffr
Customer Service Executive employer: The Lacoste Group
Lacoste is an excellent employer for those seeking a dynamic role in the fashion and sport industry, offering a vibrant work culture that prioritises customer service and brand integrity. Employees benefit from competitive perks and extensive growth opportunities within our global network, making it a rewarding place to develop your career while contributing to a renowned brand.
