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- Tasks: Lead a grocery department, ensuring exceptional customer service and a clean environment.
- Company: Join the largest grocer in America with a rich history and diverse teams.
- Benefits: Enjoy flexible scheduling, healthcare coverage, discounts, and tuition reimbursement.
- Why this job: Make a real impact by creating amazing experiences for customers and communities.
- Qualifications: High School Diploma or GED; management experience preferred.
- Other info: Great growth opportunities and a supportive work culture await you!
The predicted salary is between 28800 - 42000 £ per year.
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents.
- Train department associates on inventory/stocking and Computer Assisted Ordering (CAO).
- Plan, organize and supervise the inventory process.
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
- Monitor and control expenses for the department.
- Stay current with present, future, seasonal and special ads.
- Implement the period promotional plan for the department.
- Prepare and submit seasonal critiques for the sales and merchandising supervisor.
- Create and execute sales promotions in partnership with store management.
- Understand the store’s layout and be able to locate products.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Adhere to all local, state and federal laws, and company guidelines.
- Train and develop associates on performance of their job and participate in the performance appraisal process.
- Develop adequate scheduling to manage customer volume throughout hours of operation.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Communicate company, department, and job specific information to associates.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Qualifications
- Minimum: High School Diploma or GED; Any management experience.
- Desired: 1 year of grocery retail experience.
About Us
From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
What You’ll Receive From Us
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
GROCERY/DEPT LEADER employer: The Kroger Co.
Contact Detail:
The Kroger Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GROCERY/DEPT LEADER
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating an outstanding customer experience, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work there. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace GROCERY/DEPT LEADER
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about creating an outstanding customer experience. Share any past experiences where you went above and beyond to help customers, as this aligns perfectly with our Customer 1st strategy.
Highlight Your Leadership Skills: As a Grocery/Dept Leader, you'll be supervising and coaching associates. Make sure to mention any management or leadership experience you have in your application. We want to see how you've motivated teams and handled challenges in the past!
Be Detail-Oriented: Since the role involves maintaining inventory and adhering to food safety regulations, it's crucial to demonstrate your attention to detail. Include examples of how you've successfully managed inventory or ensured compliance with safety standards in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to get started on your journey with us at Kroger!
How to prepare for a job interview at The Kroger Co.
✨Know the Company Values
Before your interview, take some time to understand the company's core values like respect, honesty, and integrity. Be ready to share examples of how you've demonstrated these values in your previous roles, especially in customer service.
✨Showcase Your Leadership Skills
As a Grocery/Dept Leader, you'll need to supervise and train associates. Prepare to discuss your management experience and provide specific examples of how you've successfully led a team or resolved conflicts in a high-paced environment.
✨Understand Food Safety Regulations
Familiarise yourself with food safety guidelines and regulations relevant to grocery operations. During the interview, you might be asked about how you would ensure compliance, so having this knowledge will show you're serious about maintaining a safe environment.
✨Demonstrate Customer-Centric Thinking
Embrace the Customer 1st strategy by preparing to discuss how you would create an outstanding customer experience. Think of scenarios where you went above and beyond for customers and be ready to share those stories.