Floor Supervisor in Strood

A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.

Location: Knowle Country House, Higham, Rochester, Kent ME3 7HP

Working Pattern: Zero-hour contract/ Out of hours/ Weekends/ Bank Holidays

Salary: £16.00ph

About the role

We are looking for an enthusiastic and experienced Floor Supervisor to join our team at Knowle Country House, supporting the smooth running of our restaurant, weddings and events. This is a hands-on role where you'll lead and support our front-of-house team, coordinate service and help ensure every guest receives a professional, friendly and memorable experience. You'll play a key role during weddings, private functions and large events, working closely with the kitchen, bar and management teams to make sure everything runs smoothly from guest arrival through to the end of service.

What you'll do

• Lead and support the front-of-house team across restaurant service, weddings and events.
• Coordinate the floor during busy services, allocating responsibilities and ensuring everything runs to plan.
• Work closely with the kitchen, bar and management teams to deliver smooth, professional service.
• Ensure food and drinks are served promptly and to a consistently high standard.
• Help prepare and set up wedding and event spaces, ensuring they look exceptional before guests arrive.
• Oversee service throughout weddings and events, responding quickly to changing requirements.
• Provide a friendly, professional point of contact for guests and resolve customer queries or concerns.
• Support, coach and develop front-of-house team members, leading by example.
• Assist with staff rotas and operational planning where required.
• Maintain company service, health and safety and operational standards at all times.

Skills:

• Strong customer service skills, with a professional and welcoming approach.
• Excellent communication and interpersonal skills, with the confidence to communicate effectively with guests and colleagues.
• Ability to lead, motivate and support a front-of-house team during busy service periods.
• Ability to remain calm, professional and effective under pressure.
• Strong organisational skills and attention to detail, particularly when coordinating events and service requirements.
• Good problem-solving skills and the ability to deal with customer queries or issues promptly and professionally.
• A hands-on approach and willingness to lead by example.
• Ability to work effectively as part of a team and communicate well with kitchen, bar and management teams.

Working Requirements

• Flexibility to work evenings, weekends and public holidays as required by the business.
• Ability to work in a busy, fast-paced hospitality environment for extended periods when required.

Experience

• Essential: Previous experience in restaurant, hospitality, events or a similar customer-facing environment.
• Previous experience supervising, leading or coordinating a front-of-house team.
• Demonstrable experience of maintaining high standards of customer service and service delivery in a busy environment.

• Desirable: Experience working within weddings, functions, conferences or large-scale events.
• Experience in a high-end restaurant, hotel or hospitality environment.
• Experience coordinating larger teams, event service or multiple service areas.
• Experience working closely with kitchen, bar and events teams to deliver smooth service.

Why Join Us?

This is a great opportunity to join the team at Knowle Country House and work in a beautiful country house setting. As Floor Supervisor, you will play an important role in leading the front-of-house team and ensuring our restaurant, weddings, private functions and events run smoothly and to a high standard. If you are an experienced hospitality professional who enjoys leading a team and delivering excellent customer service, we would love to hear from you. Apply now to join the team at Knowle Country House.