At a Glance
- Tasks: Lead the front-of-house team for weddings, events, and restaurant service.
- Company: Join the vibrant team at Knowle Country House in a stunning setting.
- Benefits: Competitive pay of £16.00ph with flexible hours and a dynamic work environment.
- Other info: Perfect for those who thrive in fast-paced, exciting environments.
- Why this job: Make memorable experiences for guests while developing your leadership skills.
- Qualifications: Experience in hospitality and strong customer service skills required.
The predicted salary is between 16 - 16 £ per hour.
Job Description
Floor Supervisor Weddings, Events & Restaurant
Location: Knowle Country House, Higham, Rochester, Kent ME3 7HP
Working Pattern: Zero-hour contract/ Out of hours/ Weekends/ Bank Holidays
About the role
We are looking for an enthusiastic and experienced Floor Supervisorto join our team at Knowle Country House, supporting the smooth running of our restaurant, weddings and events.
This is a hands-on role where you'll lead and support our front-of-house team, coordinate service and help ensure every guest receives a professional, friendly and memorable experience.
You'll play a key role duringweddings, private functions and large events, working closely with the kitchen, bar and management teams to make sure everything runs smoothly from guest arrival through to the end of service.
What you'll do
- Lead and support the front-of-house team across restaurant service, weddings and events.
- Coordinate the floor during busy services, allocating responsibilities and ensuring everything runs to plan.
- Work closely with the kitchen, bar and management teams to deliver smooth, professional service.
- Ensure food and drinks are served promptly and to a consistently high standard.
- Help prepare and set up wedding and event spaces, ensuring they look exceptional before guests arrive.
- Oversee service throughout weddings and events, responding quickly to changing requirements.
- Provide a friendly, professional point of contact for guests and resolve customer queries or concerns.
- Support, coach and develop front-of-house team members, leading by example.
- Assist with staff rotas and operational planning where required.
- Maintain company service, health and safety and operational standards at all times.
Skills
- Strongcustomer service skills, with a professional and welcoming approach.
- Excellentcommunication and interpersonal skills, with the confidence to communicate effectively with guests and colleagues.
- Ability tolead, motivate and support a front-of-house teamduring busy service periods.
- Ability to remaincalm, professional and effective under pressure.
- Strongorganisational skills and attention to detail, particularly when coordinating events and service requirements.
- Goodproblem-solving skillsand the ability to deal with customer queries or issues promptly and professionally.
- Ahands-on approachand willingness to lead by example.
- Ability to work effectively as part of a team and communicate well withkitchen, bar and management teams.
- Working Requirements
- Flexibility to workevenings, weekends and public holidaysas required by the business.
- Ability to work in abusy, fast-paced hospitality environmentfor extended periods when required.
Experience
Essential
- Previous experience inrestaurant, hospitality, events or a similar customer-facing environment.
- Previous experiencesupervising, leading or coordinating a front-of-house team.
- Demonstrable experience of maintaining high standards ofcustomer service and service deliveryin a busy environment.
Desirable
- Experience working withinweddings, functions, conferences or large-scale events.
- Experience in ahigh-end restaurant, hotel or hospitality environment.
- Experience coordinatinglarger teams, event service or multiple service areas.
- Experience working closely withkitchen, bar and events teamsto deliver smooth service.
Why Join Us?
This is a great opportunity to join the team at Knowle Country House and work in a beautiful country house setting.
As Floor Supervisor, you will play an important role in leading the front-of-house team and ensuring our restaurant, weddings, private functions and events run smoothly and to a high standard.
If you are an experienced hospitality professional who enjoys leading a team and delivering excellent customer service, we would love to hear from you.
Apply now to join the team at Knowle Country House.
Floor Supervisor in Maidstone employer: The Knowle Country House Limited
At Knowle Country House, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As a Floor Supervisor, you'll not only lead a dedicated front-of-house team in a stunning country house setting but also benefit from flexible working hours and opportunities for professional growth within the hospitality industry. Join us to be part of a dynamic team that values exceptional service and memorable guest experiences.
Contact Details:
The Knowle Country House Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor in Maidstone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Knowle Country House Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Knowle Country House Limited
Don't be shy about reaching out to The Knowle Country House Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor in Maidstone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Knowle Country House Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Knowle Country House Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
