Sales Team Lead

At The Knot Worldwide, we champion celebration, and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance.

The UK Renewals Team plays a critical commercial role within the business, managing relationships with over 4,500 active subscription clients. The team is responsible for driving retention, revenue protection, account growth and long-term client value through structured renewal conversations, proactive relationship management, and consultative telesales engagement. We are seeking a commercially driven, people-focused Team Leader to manage and develop a high-performing telesales renewals team.

This role is ideal for a leader who thrives in a performance environment, is passionate about coaching and accountability, and understands how strong leadership directly drives retention, revenue and customer loyalty. You will own team performance against retention and revenue targets, embed best-in-class telesales behaviours, and create a culture of continuous improvement, ownership and customer advocacy.

• Leadership & Team Performance
  • Lead, coach and inspire a team of Account Managers in a high-volume, telesales and meeting-driven environment.
  • Own team performance against monthly retention, growth, revenue, conversion and activity targets.
  • Provide strong, visible leadership with clear expectations, accountability and support.
  • Conduct regular 1-2-1s, call coaching, performance reviews and structured development planning.
  • Create a culture of motivation, resilience and continuous improvement, while also enabling autonomy and ownership in your team members.
  • Lead structured team meetings focused on results, learning, best practice sharing and engagement.
  • Demonstrate confident people leadership while also acting as a senior leader in front of clients.
• Client & Venue Management
  • Own senior-level relationships across a portfolio of venue clients.
  • Ensure consistent, high-quality client management standards across the venue department and within your account base.
  • Work closely with the Venue Account Management team to align on strategy, performance and business priorities.
  • Lead complex client conversations, negotiations and escalations with confidence and professionalism.
  • Balance long-term client relationships with strong commercial outcomes.
• Retention & Revenue Ownership
  • Drive best-in-class renewal conversations that protect revenue, reduce churn and grow account value across our venue account base.
  • Implement company retention strategies to proactively manage risk, objections and competitor threats.
  • Ensure all renewal interactions meet agreed telesales, quality and compliance standards.
  • Act as an escalation point for complex renewal enquiries and client issues.
  • Identify and convert upsell and cross-sell opportunities from multiple lead sources to support team targets.
• Process, Strategy & Collaboration
  • Oversee the end-to-end renewal process, ensuring accuracy, efficiency and a strong customer experience.
  • Partner closely with New Business, Client Success, Venue Account Management and wider Renewals teams to maximise lifetime customer value.
  • Embed global processes and contribute to the development of scalable, repeatable renewal strategies.
  • Analyse churn, retention and sales data to inform coaching priorities and strategic improvements.
  • Provide clear performance reporting and insights to senior leadership on risks and opportunities.
• Customer Experience & Compliance
  • Ensure all client and venue interactions meet company standards for service, professionalism and compliance.
  • Act as a senior escalation point for complex customer issues and negotiations.
  • Champion a customer-first mindset while maintaining strong commercial discipline.
• Talent Development
  • Support recruitment, onboarding and ramp-up of new team members.
  • Develop future leaders through mentoring, coaching and stretch opportunities.
  • Build leadership capability across both people management and client-facing skills.

• Performance-driven, people-centred sales leadership profile with the ability to balance commercial outcomes with strong team culture.
• Proven experience in sales, renewals, retention or account management (4+ years).
• Strong telesales leadership behaviours: coaching, objection handling, pipeline management and performance discipline.
• Natural leadership presence with the ability to influence, motivate and develop others.
• Previous management experience is strongly preferred, but supervisory experience will be considered.
• Commercial mindset with strong negotiation and closing capability.
• Excellent communication, stakeholder management and relationship-building skills.
• High resilience, positivity and adaptability in a fast-moving environment.
• Strong analytical skills with confidence using CRM and performance data.
• A proactive, solutions-focused approach with high personal accountability.

Note: Formal management experience is highly advantageous but not essential; leadership capability, mindset and behaviours are critical.

This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.

We value a set of behaviours that support our customers and our mission, including commitment to customers, raising the bar, being all in, and celebrating impact. These are reflected in our expectations and day-to-day work.

We offer a range of holistic offerings to support employees, including mental wellbeing, physical health and financial planning, engaging perks and discounts, flexible vacation, parental leave, and initiatives to support growth, development and happiness. Our Together@TKWW approach supports hybrid collaboration and in-person connection where applicable.