Sales Account Manager

Overview

The Knot Worldwide champions celebration, starting with our people. Our employees are dreamers, doers, and lifelong learners who power meaningful moments for millions around the world. We value authentic connection, purpose, and a global community. Flexibility and belonging accompany high performance, with a focus on empowered teams that collaborate to design solutions, spark ideas, and drive impact.

About the Role and Our Team

We provide a best-in-class vendor journey and excellent account management to engage with vendors throughout their time using Hitched. As an Account Manager you will manage an account base with regular contact, build relationships, and minimise churn by delivering outstanding account management and strong sales negotiation. Your key focus is revenue growth and retention, with quarterly check-ins to discuss account set-up, expectation management, operational health performance, needs analysis, and return on investment.

You will work to tight turnaround times, using communication, empathy, and problem-solving to navigate vendor requests across the country.

Responsibilities

• You will be on the phone and in virtual meetings, building relationships with your account base and identifying opportunities to upsell while minimising churn.
• You will be target oriented and driven to achieve sales numbers.
• You will be customer-centric, ensuring that clients receive impeccable, first-in-class service and maintaining trusting relationships with the vendor database.
• You will schedule meetings and calls with your client base and prepare detailed renewal plans for subscriptions on Hitched.
• You will be measured on fulfilling client service level agreements, providing service and scheduled review calls at the correct times during contracts.
• You will work with the commercial team, sales team, and account success managers, representing Hitched for all existing business.
• You will be results-driven and prepared to take on expansion KPIs, focusing on revenue and retention alongside client service.

Successful Sales Executive Candidates Have

• A strong phone presence with excellent verbal and written communication.
• Native or fluent in English.
• Confidence to make regular calls and resilience to stay motivated.
• IT literate and able to keep systems up to date with relevant information.
• Team player who works well with others.
• Effective organisational skills.
• Commitment to professional development and a motivation to make things happen.
• Positive influence on team members; initiative and collaboration are valued.
• Account management experience would be desired.

Work Model

This role is Together@TKWW-eligible and based near one of our office hubs. You’ll work in the office two days a week as part of our hybrid model.

What We Love About You

• Commit to our customers: You act as one team for our customers, leading with head and heart to build what matters for life’s meaningful moments.
• Raise the bar: You define what is great and work backwards to innovate, learn, and move toward our shared vision.
• Be all in: You believe in our mission, take ownership, debate openly to reach the best outcomes, and commit fully.
• Celebrate impact: You measure success by outcomes, deliver value, recognize progress, and celebrate wins together.

What You Love About Us

We offer holistic benefits to support our employees, including mental wellbeing, physical health, financial planning, perks, and discounts. We provide flexible vacation, generous parental leave, and initiatives that support growth, development, and happiness.

Locations and Collaboration

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C. We support hybrid work and in-person connection as applicable.

EEO and Privacy

The Knot Worldwide provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected statuses. We comply with applicable state and local nondiscrimination laws and prohibit workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.