Renewal Sales Executive

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance.

We’re looking for a Renewal Sales Executive to join our Renewal Sales Team. You’ll be responsible for renewing, retaining and growing relationships with wedding vendors in our lower investment segments, ensuring they continue to see value from their partnership with Hitched. This is a telephone-led role combining account service & management, retention sales and high levels of client care. You’ll spend much of your time speaking with vendors, understanding their needs, handling concerns, and confidently securing renewals through consultative, persuasive conversations.

• Proactively contact vendors to retain existing accounts, and be a reactive source of contact for all account queries and account service within this client pool.
• Reactively handle inbound calls and emails from vendors regarding their packages, performance or concerns.
• Meet daily productivity KPI’s including calls & meetings targets.
• Meet a monthly revenue target in line with the client pool expected value retention.
• Use persuasive, solution-led sales techniques to overcome objections and secure renewals.
• Build strong relationships with vendors, acting as their trusted point of contact at Hitched.
• Handle complaints and issues professionally, calmly and constructively, always focusing on positive outcomes.
• Clearly explain product features, benefits and performance insights to demonstrate ongoing value.
• Accurately update CRM records and track activity against targets.
• Work closely with your direct team and Manager to meet your monthly group retention targets.
• Work closely with wider sales, support and product teams to improve vendor experience.

• Previous experience in retention sales, customer service, telesales or subscription sales is an advantage.
• Confident, engaging and persuasive telephone manner.
• Strong objection handling and negotiation skills.
• Proven ability to retain customers and protect revenue.
• Excellent communication and listening skills.
• Calm, professional and solution-focused when handling complaints or challenges.
• Target driven with a positive, resilient mindset.
• Organised, detail-oriented and comfortable working with CRM systems.
• A genuine interest in helping customers succeed.

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. We offer flexible vacation, generous parental leave, and prioritise initiatives that support the growth, development, and happiness of our people.

Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection. For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.