Collections Analyst, UK Market

What We Do Matters At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

About the Role and Our Team

The Collections Agent is part of the Accounting Operations - Finance Team, focused on managing and resolving overdue accounts while maintaining a professional and positive relationship with customers. Your goal will be to secure timely payments, minimize risk, and contribute to overall customer retention and financial health.

Responsibilities

• Make outbound collection calls and handle inbound calls from customers regarding payments.
• Manage unpaid accounts by analyzing customers’ situations and negotiating payment plans when necessary.
• Monitor and manage accounts receivable, ensuring adherence to agreed payment terms.
• Include and monitor delinquent accounts in insolvency registers / 3rd parties when required.
• Document all collection activities accurately in CRM systems.
• Collaborate with internal teams to resolve billing disputes or discrepancies.
• Generate and send reports to analyze payment trends and identify risks.
• Provide feedback to improve internal processes and tools.
• Contribute to achieving department collection targets (recovery rates, resolution time, call response time, and other KPIs).
• Support continuous improvement initiatives for collection procedures.

Successful Collections Agent Candidates Have

• 6+ months of experience in a customer-facing, finance, or collections-related role.
• Relevant coursework in accounting or solid accounting knowledge, interpretation of customer account balances, invoices, credit notes, payments, etc. is required.
• Proactive and detail-oriented professional.
• Strong communication and negotiation skills (phone and email).
• Ability to handle difficult conversations with professionalism and tact.
• Problem-solving mindset with focus on achieving win-win outcomes.
• Strong organizational skills to manage multiple cases simultaneously.
• Proficiency with CRM, ERP systems and office software (Oracle Netsuite, Google Suite, Metabase, Qlik, Excel).
• Ability to work independently while collaborating with other departments.
• Portuguese and English: Fluent (mandatory) Spanish: Intermediate or higher (considered a plus).
• Previous experience in Finance departments, AP - AR it’s a plus.

Work Model

This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.

What We Love About You

• Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define “great” and work backwards. You don’t just accept how it’s been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.

What You Love About Us

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Together@TKWW Is Our Approach to Hybrid Work

For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection. For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C. US.

Notice

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice

The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.