At a Glance
- Tasks: Lead and innovate in hospitality operations, ensuring top-notch service and seamless event delivery.
- Company: Join a dynamic hospitality company during an exciting phase of growth and transformation.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Be part of a supportive team that values creativity and collaboration.
- Why this job: Make a real impact in the hospitality industry while shaping the future of our company.
- Qualifications: Extensive senior-level hospitality experience and strong leadership skills required.
The predicted salary is between 60000 - 60000 € per year.
An amazing career opportunity for an established hospitality professional to join our company in this newly created role at a time of transition and growth. The role of the Senior Hospitality Operations Manager is seen as an opportunity to make a real difference, setting standards, implementing systems and change and a pathway to both personal and business growth.
Role Type: Full-time, permanent role; based at our HQ, just outside Banbury. Flexibility required in line with event operations.
Reports to: Operations Director / Chief Executive Officer
Salary: £60,000 per annum, dependent on experience
Role Overview
The Senior Hospitality Operations Manager (SHOM) assumes full responsibility for the end-to-end operational performance of the business, taking a holistic, strategic view across all departments, events and delivery channels. This role requires extensive senior-level hospitality operations experience, with the ability to operate at both a strategic level and hands-on level. Experience across multi-site operations is highly desirable.
This role goes beyond event execution to include:
- Operational strategy and planning
- Business performance and profitability
- Team structure, leadership and development
- Systems, processes and scalability
- Cross-functional alignment
The SHOM ensures that all areas of the business operate cohesively, efficiently and to the highest standards, while continuously evolving to support growth.
Who is the SHOM?
- A key member of the Senior Leadership Team (SLT).
- Acts as the operational lead across the entire company.
- Direct line between strategy (CEO/OD) and execution (SMT/JMT).
- Provides leadership across FOH, Kitchen, Logistics and Admin functions.
- Plays a critical role in shaping company direction and growth.
SHOM’s Core Responsibilities
Operational Leadership & Oversight
- Maintain full visibility across all operational activity within the business.
- Ensure all events and services are delivered:
- To brand standard
- On time and within budget
- With consistent quality and guest experience
- Develop and implement operational frameworks, standards and best practices.
- Take ownership of multi-event and complex delivery environments, ensuring seamless coordination.
Strategic Planning and Business Performance
- Lead forward planning across the business, including:
- Event pipelines
- Resource planning
- Staffing and logistics
- Drive commercial performance by balancing:
- Labour costs
- Operational efficiency
- Profitability
- Analyse operational data to identify:
- Trends, risks and opportunities for growth and improvement
- Contribute to business strategy in collaboration with the OD and CEO.
Team Leadership and Development
- Build, lead and evolve a high-performing operational structure.
- Direct management of the Senior Management Team (SMT).
- Oversight of the Junior Management Team (JMT) development and performance.
- Ensure:
- Strong leadership capabilities at all levels.
- Clear accountability and ownership.
- Continuous training and development.
- Identify hiring needs and lead recruitment in line with business growth.
Culture, Standards and Brand Alignment
- Act as a guardian of company culture, ethos and standards.
- Ensure all team members operate as brand ambassadors.
- Drive consistency in:
- Service standards
- Behaviour and professionalism
- Guest experience
- Champion the ‘One House’ approach across all departments.
Live Event Oversight and Quality Assurance
- Maintain a visible presence across key events.
- Regularly assess live delivery to:
- Monitor standards
- Support teams
- Identify improvements
- Step into lead operational roles at high-profile or complex events where required.
- Ensure consistent feedback loops and continuous improvement.
Cross-Functional Collaboration
- Build strong relationships across Kitchen, FOH, Logistics and Admin teams.
- Act as the central point to ensure alignment between all departments.
- Work closely with key stakeholders, strategic partners and clients.
- Maintain high levels of communication, trust and professionalism.
Systems, Processes and Scalability
- Develop and refine operational systems and workflows.
- Identify inefficiencies and implement improvements.
- Ensure the business is structured to:
- Scale effectively
- Maintain quality during growth
- Introduce tools, reporting and processes that enhance performance.
Business Growth and Development
- Identify and drive new business opportunities.
- Support and influence:
- Strategic partnerships, client relationships, revenue growth initiatives.
- Present opportunities and insights to the OD and CEO.
- Ensure all operational activity contributes to long-term business building.
Ways of Working
Autonomy and Ownership
- Operates with a high level of independence.
- Takes full ownership of operational outcomes.
- Proactively identifies and solves problems.
Leadership Presence
- Visible, approachable and decisive.
- Leads by example in all environments.
- Inspires confidence across teams and stakeholders.
Communication
- Clear, consistent and structured communication across all levels.
- Ensures alignment between strategy and execution.
Person Specification
- Extensive, senior-level hospitality operations experience is essential.
- Multi-site operational experience is highly desirable.
- Forward-thinking and solutions-driven.
- A natural leader and exceptional communicator.
- Commercially astute and has financial acumen.
- Energetic, enthusiastic and thrives in a fast-paced environment.
- Curious, adaptable and always looking to improve.
- A true ‘people person’ who brings out the best in others.
- Resilient, hands-on, and sees things through to completion.
- Passionate about food, hospitality and delivering unforgettable experiences.
Senior Hospitality Operations Manager in Banbury employer: The Kitchen & Co.
Join a dynamic and forward-thinking hospitality company that values innovation and excellence, located just outside Banbury. As a Senior Hospitality Operations Manager, you will thrive in a supportive work culture that prioritises employee growth and development, offering opportunities to shape the future of the business while enjoying competitive benefits and a collaborative environment. With a focus on operational excellence and a commitment to delivering unforgettable experiences, this role is perfect for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hospitality Operations Manager in Banbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your extensive experience and how it can benefit the company. Remember, confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Hospitality Operations Manager in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Senior Hospitality Operations Manager role. Highlight your multi-site operational experience and any strategic leadership roles you've held to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your previous experiences have prepared you for this role. Be sure to mention how you can contribute to our company culture and growth.
Showcase Your Achievements:When detailing your work history, focus on quantifiable achievements. Did you improve operational efficiency or increase profitability in your last role? We want to see the impact you've made, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at The Kitchen & Co.
✨Know Your Stuff
Before the interview, dive deep into the company’s values, culture, and recent projects. Familiarise yourself with their operational strategies and how they align with your experience in hospitality management. This will help you demonstrate that you’re not just a fit for the role, but also for the company.
✨Showcase Your Leadership Skills
As a Senior Hospitality Operations Manager, you'll need to lead teams effectively. Prepare examples of how you've built high-performing teams, managed conflicts, and driven operational success in previous roles. Be ready to discuss your leadership style and how it aligns with the company's ethos.
✨Be Data-Driven
This role requires analysing operational data to identify trends and opportunities. Come prepared with specific examples of how you've used data to drive business performance or improve guest experiences. Highlight your ability to balance operational efficiency with profitability.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company’s future. Inquire about their strategic goals, challenges they face in operations, or how they envision the SHOM role evolving. This shows you're thinking long-term and are genuinely invested in contributing to their growth.
