The role involves working with staff and volunteers to ensure the reception runs smoothly and welcomes all patients, families, and visitors in a friendly and compassionate way. The role holder must have strong communication and listening skills and always maintain confidentiality.
Our Reception Coordinators provide the first point of contact at the hospice, which calls for discretion, diplomacy, excellent people skills and the ability to always demonstrate exceptional standards of communication.
The successful candidate will be approachable and friendly, able to work with a calm, organised approach and have an excellent telephone manner. Ideally you will already have experience of working in a busy reception environment.
Please refer to the attached Job Description and Person Specification for the full details of this role.
The successful candidate will be a key figure in ensuring that all current legislation and The Kirkwood’s policies are adhered to at all times.
The Kirkwood provide specialist care, free of charge, to adults in Kirklees with advanced, progressive illnesses at any time from diagnosis to the end of life, respecting their individual needs and wishes. Care and support are also provided for their family members, friends, and carers, both during the illness and after death. Through education, training, and partnership with others, we improve care for everyone affected by a life limiting illness.
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Reception Coordinator in Huddersfield employer: The Kirkwood
The Kirkwood is an exceptional employer, dedicated to providing outstanding specialist palliative care in Kirklees. With a strong focus on employee well-being, we offer generous benefits such as 27 days of holiday, access to an Employee Assistance Programme, and opportunities for professional growth through education and training initiatives. Our inclusive and compassionate work culture ensures that every team member feels valued and empowered to make a meaningful difference in the lives of patients and their families.
