At a Glance
- Tasks: Welcome guests with a smile and ensure their experience is memorable.
- Company: Join an award-winning team recognised for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food.
- Other info: Flexible hours and opportunities for career development.
- Why this job: Thrive in a lively environment while delivering outstanding customer service.
- Qualifications: Passion for hospitality and a positive attitude.
The predicted salary is between 10 - 12 £ per hour.
You are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there with our Employee Assistance Programme.
- Tronc (that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Front of House Team Member employer: The Kingslodge Inn
As a Front of House Team Member at our Inn, you will be part of an award-winning team that prioritises a warm and memorable guest experience. With benefits like extra paid holidays for your birthday, generous discounts on food and stays, and a supportive development programme, we foster a vibrant work culture that values your growth and well-being. Join us in creating a lively atmosphere where both guests and team members feel at home, all while enjoying the unique charm of our beautiful locations.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our Inn. Understand our values and what makes us unique. This will help you connect with the team and show that you're genuinely interested in being part of our family.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face welcoming guests, think about how you can showcase your customer service skills during the interview. Share stories that highlight your positive attitude and ability to create memorable experiences.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. We want to see that you take pride in your appearance, as it reflects the professionalism we value at our Inn.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d fit right inn with our team!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and mention specific skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – first impressions matter!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role there. Plus, it shows us you’re keen to join our team at the Inn!
How to prepare for a job interview at The Kingslodge Inn
✨Show Your Passion for Hospitality
Make sure to express your love for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. This will demonstrate that you truly understand the importance of a warm welcome.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to greet a guest or take an order. Practising these interactions beforehand can help you feel more confident. Think about how you would handle different situations, like a difficult customer or a busy shift.
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink selection before the interview. Being able to recommend dishes or drinks shows that you're proactive and genuinely interested in the role. It also gives you a chance to impress the interviewer with your knowledge.
✨Emphasise Teamwork and Positivity
Highlight your ability to work well in a team and maintain a positive attitude, even in a fast-paced environment. Share stories that showcase your teamwork skills and how you contribute to a lively atmosphere, as this is key to fitting in with their Front of House team.
