At a Glance
- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Explore beautiful locations with discounts on stays and enjoy a supportive work culture.
- Why this job: Be part of a vibrant team that values respect, warmth, and customer focus.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Location
Combine the best of city living with the relaxed atmosphere of the countryside at this cosy inn in Durham. Surrounded by the peaceful woodland of Flass Vale, it’s hard to believe The Kingslodge Inn is just a ten‑minute stroll from the heart of historic Durham with its UNESCO World Heritage Site of Durham Cathedral and adjoining Castle, t’s a hidden gem that combines serene surroundings with easy access to the city’s rich history and vibrant atmosphere.
Role Overview
As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.
From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.
If you thrive in a fast‑paced environment, have a passion for customer service and are committed to delivering exceptional experiences we think you’ll fit right inn.
Responsibilities
- Oversee front‑of‑house operations
- Greet guests and manage service flow
- Step in to resolve challenges
- Ensure smooth day‑to‑day operations
- Support and guide the team in collaboration with the Assistant Manager
Qualifications
Ability to thrive in a fast‑paced environment, passion for customer service, and commitment to delivering exceptional experiences.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Age-related pay rates apply for Under 21s.
FOH Supervisor in North East employer: The Kingslodge Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With unique benefits such as paid breaks, generous discounts on food and accommodation, and a supportive Lead-Inn development programme, employees are encouraged to grow and thrive in their roles. Located in the picturesque setting of Durham, just a stone's throw from the city's historic attractions, working here means being part of an award-winning team dedicated to making every guest's experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor in North East
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's ethos.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples from your past experiences where you've successfully managed a team or resolved conflicts. This will highlight your ability to create a positive atmosphere, which is crucial for a Front of House Supervisor.
✨Tip Number 3
Research the local area around The Kingslodge Inn and be prepared to discuss how you can enhance the guest experience by leveraging local attractions. This shows your commitment to providing exceptional service and your enthusiasm for the role.
✨Tip Number 4
Engage with current employees on social media or professional networks to gain insights into the company culture. This not only helps you understand what it’s like to work there but also gives you talking points that can impress during interviews.
We think you need these skills to ace FOH Supervisor in North East
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Front of House Supervisor. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for customer service and hospitality. Mention specific experiences that demonstrate your ability to create a welcoming atmosphere and lead a team effectively.
Highlight Relevant Experience:In your CV, focus on previous roles in hospitality or customer service. Use bullet points to clearly outline your achievements and how they relate to the skills needed for the Front of House Supervisor position.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Kingslodge Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's core values of making people happy.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll be guiding and supporting your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in a fast-paced environment.
✨Know the Company Values
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. During the interview, relate your personal values and experiences to these principles to show that you are a great fit for their culture.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your genuine interest in the role and the company. You might ask about their approach to staff development or how they maintain a positive atmosphere for both guests and employees.
