At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Explore beautiful locations with discounts on stays and room bookings.
- Why this job: Be the friendly face that makes every guest feel special and valued.
- Qualifications: Passion for customer service and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Combine the best of city living with the relaxed atmosphere of the countryside at this cosy inn in Durham. Surrounded by the peaceful woodland of Flass Vale, it’s hard to believe The Kingslodge Inn is just a ten-minute stroll from the heart of historic Durham with its UNESCO World Heritage Site of Durham Cathedral and adjoining Castle. It’s a hidden gem that combines serene surroundings with easy access to the city’s rich history and vibrant atmosphere.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Front of House Team Member in Durham employer: The Kingslodge Inn
The Inn Collection Group is an exceptional employer that prioritises employee well-being and development, offering a range of benefits including extra paid holidays for birthdays, generous discounts on food and accommodation, and a supportive Lead-Inn development programme. With a warm and welcoming work culture set in the picturesque surroundings of Durham, employees enjoy a vibrant atmosphere while contributing to a team recognised as the Best Pub Employer at the Publican Awards, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Durham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy.
✨Tip Number 2
Practice your hospitality skills! Think about scenarios you might face as a Front of House Team Member. Role-play with a friend or family member to get comfortable with greeting guests, taking orders, and handling any tricky situations. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you look smart and presentable. A neat appearance shows that you care about the role and respect the establishment. Plus, it sets a positive tone right from the start!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that catch your fancy. We can’t wait to see you join our award-winning team!
We think you need these skills to ace Front of House Team Member in Durham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific:Use specific examples to illustrate your skills and experiences. Instead of just saying you’re great at customer service, tell us about a time you went above and beyond for a guest. This helps us see how you could contribute to making people happy at our Inn.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the information you need about the role and our company. Plus, it shows us you’re serious about joining our award-winning team!
How to prepare for a job interview at The Kingslodge Inn
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the core values of The Inn Collection Group. They prioritise respect, customer focus, warmth, and honesty. Think about how you can demonstrate these values through your past experiences in hospitality.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond to create memorable experiences for guests. This will show that you genuinely care about making people happy, which is at the heart of their mission.
✨Prepare for Role-Specific Questions
Expect questions related to front-of-house duties, such as handling customer complaints or managing busy periods. Prepare answers that highlight your problem-solving skills and ability to stay calm under pressure. Practising these scenarios can help you feel more confident.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you.
