At a Glance
- Tasks: Lead our Front of House team to deliver exceptional customer experiences.
- Company: Historic coaching inn with a vibrant community atmosphere.
- Benefits: Competitive salary, paid breaks, staff discounts, and training opportunities.
- Other info: Join us in a unique setting with exciting future plans.
- Why this job: Shape a welcoming environment while developing your leadership skills.
- Qualifications: Experience in hospitality and team management required.
Aylesbury, Buckinghamshire
£28-32k for 37.5 hours per week - including evenings and weekends
Paid breaks + staff discount + training & development + potential for career progression
Nestled in the historic heart of Aylesbury, The King’s Head boasts roots stretching back to the 15th century. As one of England's oldest coaching inns, we provide a place to drink and dine within beautifully preserved medieval architecture. Proudly operated by The Chiltern Brewery, we offer an exceptional selection of fine English ales and craft beers brewed with locally sourced ingredients. We are a cherished community landmark and very popular with both locals and visitors alike.
As our Front of House Manager, you’ll genuinely shape the culture and performance of our Front of House team. If you enjoy developing people, seeing them grow, and building a team that’s known for exceptional service, you’ll find this a tremendously rewarding opportunity. You’ll work hands-on in the team and lead by example to create a welcoming atmosphere for our customers and ensure the smooth running of our bar and dining areas.
You’ll provide outstanding guest experiences and use your high level of product and customer knowledge to enhance sales in a positive way. You’ll also take ownership of Front of House performance, looking for opportunities to increase sales, encourage repeat visits and contribute to the commercial success of the business.
Your excellent people skills will enable you to successfully recruit, manage and develop a team of ten (and growing) bar and waiting staff, maintaining a great working environment and getting the best from every individual. You’ll work closely and collaboratively with our Head Chef and our Office Coordinator to ensure everything’s done right - from cashing up, compliance and security to cleanliness, waste reduction and stock management. Good communication and teamwork is key to the success of our business.
So, what’s in it for you?
- Not just another chain - a job with more meaning, where you take pride in what you do
- Working directly with the owners, bringing our vision to life
- Excellent support from our Office Coordinator, reducing the admin burden on you
- Our lovely historic surroundings and wonderful customers
- Great food and great beer - with a great staff discount, too
- Reasonable working hours and paid breaks
- Training and development to help you grow with our business
- Opportunities to discover and reach your potential - we have exciting plans for the future
The successful candidate will be warm, cheerful, approachable and naturally people focused. You’ll lead from the floor, care about maintaining high standards and take a firm, consistent and fair approach. You’ll also have:
- Previous experience within a customer-focused hospitality environment
- Previous experience of managing a team - including developing others
- Strong track record of providing great customer experiences
- Good communication and collaboration skills - even when under pressure
- Good problem solving and decision making skills - with sound judgement
- Professional approach to your work
If this sounds like the right opportunity for you then please apply. You’ll need to upload your CV and answer a few short questions to help us learn more about you and why you’re interested in this job. If you don’t respond to the questions then we won’t consider your application. Don’t wait for the stated closing date, as we’ll be reviewing applications as they come in and will close the vacancy once we’ve found what we’re looking for. Once we’ve received your application, if you meet our core criteria then we arrange a quick call with you to answer any questions you may have and confirm your interest. We’ll then meet with the shortlisted candidates for interviews. Our aim is to have someone in place by the end of October.
Front of House Manager in Aylesbury employer: The Kings Head
The King's Head, a historic coaching inn in Aylesbury, offers a unique opportunity for the Front of House Manager to thrive in a vibrant and supportive work environment. With a focus on employee development, competitive benefits including paid breaks and staff discounts, and the chance to work closely with the owners, this role promises not just a job, but a meaningful career in hospitality. Join a team that values exceptional service and community engagement, all while enjoying the charm of beautifully preserved medieval architecture.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Aylesbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Kings Head. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Kings Head
Don't be shy about reaching out to The Kings Head directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Aylesbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Kings Head and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Kings Head
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
