At a Glance
- Tasks: Lead guest experience and manage front-of-house operations in a vibrant pub and brasserie.
- Company: Join the multi-award-winning Heartwood Collection with a focus on people and guest satisfaction.
- Benefits: Enjoy bespoke training, 50% food discounts, and strong career progression opportunities.
- Other info: Work in a supportive environment with a commitment to staff development.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality and a passion for enhancing guest satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
Heartwood Collection is seeking a Deputy General Manager for a 48-hour week role with a £42,000-£44,000 OTE (including TRONC).
The candidate will lead a site, drive guest experience, and manage front-of-house operations across a cosy pub and brasserie environment.
We offer bespoke training through the Stepping Stones programme, staff benefits, and 50% food discounts across Heartwood Inns and Brasserie Blanc.
Join a multi-award-winning group with strong career progression.
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Deputy General Manager — Lead People & Guest Experience in Teddington employer: The Kings Head, Teddington
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that fosters a vibrant and supportive work culture. With competitive salaries, bespoke training through our Stepping Stones programme, and numerous employee benefits including discounts and referral bonuses, we are dedicated to the growth and well-being of our team. Join us in creating memorable experiences in our cosy pubs and brasseries, where your passion for hospitality will be valued and rewarded.
Contact Details:
The Kings Head, Teddington Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager — Lead People & Guest Experience in Teddington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Kings Head, Teddington. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Kings Head, Teddington
Don't be shy about reaching out to The Kings Head, Teddington directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager — Lead People & Guest Experience in Teddington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Kings Head, Teddington and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Kings Head, Teddington
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
