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- Tasks: Lead guest experience and manage front of house service in a vibrant rural pub.
- Company: The Kilchrenan Inn, a respected venue with strong local ties.
- Benefits: Competitive salary, share of tips, quarterly bonuses, and staff meals.
- Why this job: Join a hands-on team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality management and a passion for customer service.
- Other info: Enjoy a supportive environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Permanent, full time. Hours to suit business needs, including evenings and weekends. Salary dependent on experience.
The Kilchrenan Inn is recruiting a Front of House and Accommodation Manager to lead guest experience across its food led rural pub and five guest bedrooms in Argyll. This role suits an experienced hospitality manager who enjoys being hands on, visible on the floor, and responsible for standards across service, people, and rooms.
The role:
- You will lead front of house service, welcoming guests and ensuring a consistently high standard of hospitality.
- You will oversee the day to day running of the guest bedrooms, maintaining cleanliness, presentation, and guest comfort.
- You will work closely with the Head Chef and owners to ensure food, drink, and accommodation standards align.
- You will manage reservations, guest communication, and the overall flow of service.
- You will support, guide, and lead front of house staff, setting the tone for service and professionalism.
- You will take responsibility for protecting and developing the Inn’s reputation as a destination pub with rooms.
Working pattern:
This is a full time, hands on role. The role includes evenings and weekends in line with hospitality service. The position is based on site at The Kilchrenan Inn in Argyll.
What we are looking for:
- You will have experience in a front of house or hospitality management role.
- You will be organised, calm, and confident managing service and guest expectations.
- You will enjoy being customer facing and leading by example.
- You will have a strong eye for detail across service and accommodation standards.
- Experience working in a pub with rooms or small hotel environment is desirable.
What is on offer:
- A competitive salary depending on experience.
- Share of tips and a quarterly bonus linked to profit performance.
- Staff meals on shift.
- Company pension and paid holiday.
- Supportive, hands on ownership and a people focused working environment.
- The opportunity to work in a respected rural venue with strong local ties.
How to apply:
Apply through Highland Jobs.
Front of House and Accommodation Manager employer: The Kilchrenan Inn
Contact Detail:
The Kilchrenan Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House and Accommodation Manager
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Kilchrenan Inn if you can. Familiarise yourself with the atmosphere, the menu, and the overall vibe. This will not only help you feel more confident but also show the owners that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be leading a team and interacting with guests daily. Role-play common scenarios with friends or family to sharpen your communication and problem-solving skills. We want you to shine in front of the interview panel!
✨Tip Number 3
Show off your experience! Be ready to share specific examples from your past roles that highlight your leadership, attention to detail, and customer service skills. We love hearing about how you've made a positive impact in previous positions.
✨Tip Number 4
Apply through our website! While we know job boards are handy, applying directly through Highland Jobs shows your enthusiasm for the position. Plus, it gives you a better chance to stand out in the application process. Let's get you that dream job!
We think you need these skills to ace Front of House and Accommodation Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A bit of warmth and enthusiasm can go a long way in the hospitality industry.
Tailor Your Experience: Make sure to highlight your relevant experience in front of house or hospitality management. We’re looking for someone who’s organised and calm under pressure, so share specific examples that showcase these skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for our team at The Kilchrenan Inn.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right hands. Plus, it shows you’re keen to join our team at The Kilchrenan Inn!
How to prepare for a job interview at The Kilchrenan Inn
✨Know the Venue Inside Out
Before your interview, make sure you research The Kilchrenan Inn thoroughly. Familiarise yourself with its menu, guest services, and overall vibe. This will not only show your genuine interest but also help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Front of House and Accommodation Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed staff or improved service standards. Highlight your ability to motivate and guide others while maintaining a high level of professionalism.
✨Demonstrate Your Attention to Detail
In hospitality, the little things matter. Be ready to discuss how you ensure cleanliness and presentation in guest accommodations. You might even want to bring up specific strategies you've used to maintain high standards in previous roles.
✨Prepare for Scenario Questions
Expect questions about handling difficult guests or managing busy service periods. Think through some scenarios you’ve faced before and how you resolved them. This will showcase your calmness under pressure and your problem-solving skills, which are crucial for this role.
