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- Tasks: Lead and manage the Tours programme, recruit and train guides, and enhance customer engagement.
- Company: A leading sports club in Greater London with a vibrant atmosphere.
- Benefits: Flexible hours, competitive pay of £18.40 per hour, and valuable experience in tour management.
- Why this job: Join a dynamic team and make tours unforgettable for sports fans!
- Qualifications: Experience in managing casual workforces and delivering exceptional customer service.
- Other info: Perfect for those looking to grow in a fun and engaging environment.
The predicted salary is between 1472 - 1632 £ per month.
A leading sports club in Greater London is seeking a Tour Supervisor to manage the Tours programme on a 12-month fixed term contract. This role involves recruiting and training tour guides, scheduling tours, overseeing booking processes, and collaborating with marketing teams to enhance customer engagement.
Ideal candidates will have experience in managing casual workforces, delivering tours, and a strong commitment to customer service. Flexible hours are required, averaging 80 hours per month, with a pay rate of £18.40 per hour.
Tour Programs Lead: Guide Team & Revenue Growth employer: The Kia Oval - Surrey County Cricket Club
Contact Detail:
The Kia Oval - Surrey County Cricket Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Programs Lead: Guide Team & Revenue Growth
✨Tip Number 1
Network like a pro! Reach out to people in the sports and tourism industry, especially those who work at clubs or organisations similar to the one you're eyeing. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to share your experiences in managing teams and delivering tours. Use specific examples to highlight your customer service commitment.
✨Tip Number 3
Stay flexible! Since the role requires flexible hours, be open to discussing your availability during interviews. This shows you're adaptable and ready to meet the club's needs, which is a big plus for them.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it helps us keep track of your application and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Tour Programs Lead: Guide Team & Revenue Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing casual workforces and delivering tours. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can enhance our Tours programme. We love seeing personality, so let your enthusiasm come through!
Showcase Your Team Management Skills: Since this role involves recruiting and training tour guides, make sure to mention any previous experience you have in team management. We’re looking for someone who can lead and inspire others, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Kia Oval - Surrey County Cricket Club
✨Know Your Tours Inside Out
Make sure you’re familiar with the tours offered by the sports club. Research their history, highlights, and any unique features. This will not only show your enthusiasm but also help you answer questions about how you would enhance the customer experience.
✨Showcase Your Leadership Skills
Since this role involves managing a team of tour guides, be prepared to discuss your previous experiences in leadership. Share specific examples of how you've successfully recruited, trained, or motivated a team in the past. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so think of examples where you’ve gone above and beyond for customers. Be ready to explain how you would handle difficult situations or complaints during tours, showcasing your commitment to providing an exceptional experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the tours programme, team dynamics, or future growth plans. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.