At a Glance
- Tasks: Provide friendly service, sell tickets and merchandise on match days.
- Company: Join Surrey County Cricket Club, a leader in inclusive sports.
- Benefits: Flexible hours, team atmosphere, and the chance to work at exciting events.
- Why this job: Be part of a diverse team and help make cricket accessible for everyone.
- Qualifications: Great communication skills and a customer-focused attitude.
- Other info: Encouraging applications from all backgrounds; no experience necessary!
The predicted salary is between 11 - 16 £ per hour.
Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.
Position
Provide an efficient, courteous and personable service to all our customers or visitors to the Club during match days. Selling tickets, membership and retail products using both manual and computerised systems. Work at a leading international cricket venue. Match‑day casual work with a great team atmosphere.
What you’ll do
- Ticketing
- Sell tickets to the public on match days using our Ticketing system (Secutix), with the ability to up‑sell when necessary.
- Provide excellent customer service to all spectators.
- Manage all Ticketing and Membership queries.
- Efficiently manage other products such as Tour and Restaurant bookings.
- Deal with general email enquiries and forward them to the appropriate channel.
- Manage fulfilment of tickets and membership products.
- Administer other duties and responsibilities of a similar nature to those described above, which may be assigned occasionally.
- Provide excellent customer service to supporters and visitors.
- Sell official Surrey CCC, ECB and MI London merchandise and process EPOS transactions.
- Maintain high standards of store presentation and stock levels.
- Support opening, closing, and general match‑day retail operations.
- Represent the club professionally at all times.
The Person
- Excellent verbal and written communication skills.
- Friendly, reliable, and customer-focused.
- Comfortable working in a fast‑paced environment.
- Flexible to work weekends and match days.
- Retail or EPOS experience desirable but not essential.
Benefits
To Apply: Please apply with a curriculum vitae and cover letter outlining why you are suitable for this role. Closing date for applications is 5pm on Friday 27th February 2026.
At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community. If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don’t be that person. We want to hear from the widest cross‑section of the community.
Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.
Retail and Ticketing Matchday Staff employer: The Kia Oval - Surrey County Cricket Club
Contact Detail:
The Kia Oval - Surrey County Cricket Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Ticketing Matchday Staff
✨Tip Number 1
Get to know the Surrey County Cricket Club vibe! Before you apply, check out their social media and website to understand their culture. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with spectators, think about how you can provide a friendly and efficient service. Maybe role-play with a friend or family member to get comfortable with common scenarios you might face on match days.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working weekends and match days, so be prepared to discuss your availability during the interview. Highlight any previous experience where you've adapted to changing schedules or fast-paced environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Surrey County Cricket Club. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Retail and Ticketing Matchday Staff
Some tips for your application 🫡
Show Your Passion for Cricket: When writing your cover letter, let us know why cricket matters to you. Share your enthusiasm for the sport and how you can contribute to making it more inclusive and accessible for everyone.
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or retail. We want to see how your skills align with our mission of providing excellent service on match days.
Be Personable: In your application, showcase your friendly and approachable nature. We’re looking for team players who can connect with customers, so don’t be shy about sharing examples of your great communication skills.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your CV and cover letter, and we can’t wait to hear from you!
How to prepare for a job interview at The Kia Oval - Surrey County Cricket Club
✨Know Your Cricket
Familiarise yourself with Surrey County Cricket Club and its values. Understand the importance of inclusivity and teamwork in cricket. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond for a customer, as this role is all about creating a positive experience for spectators on match days.
✨Practice Ticketing Scenarios
Since you'll be using the Secutix system, it’s a good idea to brush up on your ticketing knowledge. Even if you haven't used this specific system before, understanding how ticket sales work and being able to discuss upselling techniques will impress your interviewers.
✨Show Your Team Spirit
This role is all about working in a team atmosphere. Be ready to talk about your experiences in team settings, whether in sports, work, or other activities. Highlight your flexibility and reliability, especially when it comes to working weekends and match days.
