Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage the Tours programme, recruit guides, and enhance customer engagement.
- Company: A top sports club in Greater London with a vibrant atmosphere.
- Benefits: Flexible hours, competitive pay of £18.40 per hour, and a dynamic work environment.
- Why this job: Join a passionate team and make tours unforgettable for sports fans.
- Qualifications: Experience in managing teams and delivering exceptional customer service.
- Other info: 12-month fixed term contract with opportunities for growth.
The predicted salary is between 1470 - 1470 £ per month.
A leading sports club in Greater London is seeking a Tour Supervisor to manage the Tours programme on a 12-month fixed term contract. This role involves:
- Recruiting and training tour guides
- Scheduling tours
- Overseeing booking processes
- Collaborating with marketing teams to enhance customer engagement
Ideal candidates will have experience in managing casual workforces, delivering tours, and a strong commitment to customer service. Flexible hours are required, averaging 80 hours per month, with a pay rate of £18.40 per hour.
Tour Programs Lead: Guide Team & Revenue Growth in London employer: The Kia Oval - Surrey County Cricket Club
Contact Detail:
The Kia Oval - Surrey County Cricket Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Programs Lead: Guide Team & Revenue Growth in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and tourism industry. You never know who might have a lead on that perfect Tour Supervisor role or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service and tours shine through. Share stories that highlight your experience managing teams and delivering memorable experiences.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window to open. Reach out directly to the hiring team via our website and express your interest. A little initiative goes a long way!
✨Tip Number 4
Prepare for the unexpected! Think about potential questions they might ask about scheduling and training tour guides. Practise your answers so you can confidently demonstrate your expertise and commitment to the role.
We think you need these skills to ace Tour Programs Lead: Guide Team & Revenue Growth in London
Some tips for your application 🫡
Show Your Passion for Tours: When writing your application, let us see your enthusiasm for managing tours and engaging with customers. Share any relevant experiences that highlight your commitment to delivering exceptional tour experiences.
Tailor Your CV: Make sure your CV is tailored to the role of Tour Programs Lead. Highlight your experience in managing casual workforces and any previous roles where you’ve successfully delivered tours or worked in customer service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Kia Oval - Surrey County Cricket Club
✨Know the Tours Programme Inside Out
Before your interview, make sure you thoroughly understand the tours programme of the sports club. Familiarise yourself with their current offerings, any unique features, and how they engage customers. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Tour Programs Lead, you'll be managing a team of tour guides. Be prepared to discuss your experience in recruiting and training staff. Share specific examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing casual workforces.
✨Highlight Customer Service Commitment
Customer service is key in this role. Think of instances where you've gone above and beyond for customers or improved their experience. Be ready to explain how you would enhance customer engagement through the tours, as this will resonate well with the interviewers.
✨Flexibility is Key
Since the role requires flexible hours, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you successfully managed your time and commitments, showing that you're ready for the demands of the job.
