People and Culture Manager in London

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

The People and Culture Manager plays a pivotal role in delivering the Club’s people strategy. This role provides expert HR advice and coaching to leaders and employees and supports the development of a high-performance and values-led culture.

You will provide expert HR advice and coaching, with a particular focus on employee relations matters, ensuring legal compliance and best practice.

What You’ll Do

• Provide expert HR advice and coaching to employees and leaders, embedding a high-performance and values-led culture.
• Oversee recruitment, selection and employee onboarding.
• Advise and coach on people management processes, in line with the Club’s culture and policies.
• Drive the People strategy and engagement with wider people initiatives.
• Champion diversity and inclusion strategies, fostering a culture of belonging and equity.
• Drive continuous improvement in HR processes, policies, and service delivery.
• Support and lead on a range of HR projects to drive operational excellence.
• Develop, implement, and maintain HR policies, documents, and processes aligned with UK employment law and best practice.
• Conduct research and benchmarking to ensure policies reflect statutory requirements and current HR trends.
• Ensure GDPR compliance in all aspects of people data handling.
• Provide guidance to managers on appropriate data usage, retention, and confidentiality.
• Manage employee contracts, handbooks, and documentation templates and reviews.
• Stay up-to-date on employment legislation.
• Take ownership of complex and sensitive employee relations matters, including disciplinary, grievance, performance management, and absence cases.
• Ensure all casework is handled in a timely, fair, and legally compliant manner, aligned with the Club’s values and policies.
• Provide clear, practical guidance to managers throughout the process, prepare documentation, chair formal meetings where appropriate, and ensure accurate record-keeping.
• Collaborate with internal stakeholders and external advisors where necessary and contribute to continuous improvement by identifying trends and recommending preventative measures or training.
• Work with Safeguarding to drive compliance, and understand safeguarding policies and procedures including low‑level concerns and managing allegations.
• Influence and guide decision-making by presenting clear, pragmatic, and legally sound recommendations.
• Develop and deliver ER training to line managers.
• Monitor and report on ER cases data.
• Provide practical advice and coaching to managers on handling people issues in line with policy and employment law.
• Support resolution of workplace conflicts and concerns in a timely and professional manner.

Requirements

Essential

• Proven HR experience in a fast‑paced, values‑led environment.
• Track record of leading complex ER cases and investigations.
• Experience developing and implementing HR policies and procedures.
• Familiarity with rolling out new processes, including training and coaching.
• Approachable and empathetic, with a natural ability to build strong, trusting relationships.
• Passionate about talent, culture, and helping others grow and thrive.
• Values‑led, with a commitment to inclusion, fairness, and continuous improvement.

Desirable

• CIPD level 5 or equivalent.
• Experience supporting safeguarding compliance and managing sensitive concerns.

Benefits

• Competitive salary.
• 5% Club Bonus Scheme.
• 23 days holiday increasing to 28 days based on length of service.
• Non‑Contributory Pension scheme / Private Health Care.
• Membership for domestic games, Tickets for International Games and more.

Important Notes

We want to make all opportunities at Surrey County Cricket Club accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss it with you.

At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community.

If you think you might have these skills but are not 100 % sure, please still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don’t be that person. We want to hear from the widest cross‑section of the community.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. All posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.