At a Glance
- Tasks: Lead and develop a dynamic customer and sales support team to enhance performance.
- Company: Join Keystone Lintels, the UK's top lintel manufacturer with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of a family-owned company with over 30 years of industry excellence.
- Why this job: Make a real impact by driving customer satisfaction and team success.
- Qualifications: Previous leadership experience in customer service or sales support is essential.
The predicted salary is between 31500 - 38500 £ per year.
At Keystone Lintels, we’re the UK’s leading lintel manufacturer, delivering innovative construction solutions backed by exceptional customer service. We’re now looking for an experienced and motivated Customer and Sales Support Team Leader to help drive performance, develop our people, and ensure an outstanding customer experience.
The Role
As Customer & Sales Support Team Leader, you'll support the Customer & Sales Support Manager in the day-to-day leadership and development of the Customer Support and Sales Support teams. You'll play a key role in ensuring project pipelines, lead management, quotation processing, and customer service standards are delivered efficiently while helping the team achieve productivity and performance targets. This is an excellent opportunity for someone with strong leadership skills, a customer-focused mindset, and experience working within a fast-paced sales support or customer service environment.
Key Responsibilities
- Support the Customer and Sales Support Manager with day to day leadership and development of the Customer Support and Sales Support teams
- Lead, coach, and develop team members through inductions, training, and performance support
- Champion a positive health and safety culture, and ensure procedures are followed
- Monitor lead quality and accuracy in Keylink, and ensure lead, quotation, and customer data is recorded accurately and on time
- Manage customer enquiries with prompt, professional resolution, and foster a customer first culture
- Coordinate communication between internal departments and external sales teams, produce reports for key customers and senior management, and support departmental administration and reporting
- Provide cover across team functions when required, and in the absence of the manager, oversee team performance and day to day operations
- Ensure departmental objectives align with wider regional and company goals
- Undertake any other duties appropriate to the role and within your capability.
About you
- Previous team leader or supervisory experience in customer service or sales support
- Strong leadership, coaching, and people development skills
- Outstanding customer service and relationship management
- Excellent organisation and attention to detail
- Confident managing workloads, priorities, and deadlines in a fast paced environment
- Excellent communication skills and the ability to build effective relationships across departments
- Experience using CRM systems and Microsoft Office, particularly Excel
- Proactive approach with strong problem solving and decision making skills
- A commitment to continuous improvement and delivering high quality results
Customer & Sales Support Team Leader employer: THE KEYSTONE GROUP
The Keystone Group is an excellent employer, offering a dynamic work environment where sales professionals can thrive. With a strong focus on employee development and a culture that values teamwork and innovation, you will have ample opportunities to grow your career while making a meaningful impact in the building materials sector across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Sales Support Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THE KEYSTONE GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THE KEYSTONE GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Sales Support Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THE KEYSTONE GROUP:Your cover letter is your chance to shine! Tell us why you want to work at THE KEYSTONE GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THE KEYSTONE GROUP!
How to prepare for a job interview at THE KEYSTONE GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
