At a Glance
- Tasks: Lead and develop customer and sales support teams while ensuring top-notch service.
- Company: Join Keystone Lintels, a leading family-owned construction product manufacturer.
- Benefits: Enjoy competitive salary, 33 days leave, and great employee perks.
- Other info: Opportunities for professional growth in a dynamic, values-driven workplace.
- Why this job: Make a real impact in a supportive environment focused on innovation and excellence.
- Qualifications: Strong leadership and customer service skills, with CRM experience preferred.
The predicted salary is between 29700 - 36300 £ per year.
About the Role
- We are seeking an experienced
- Customer & Sales Support Team Leader to join the
Keystone Lintels team, where you will support the Customer & Sales Support Manager in leading and developing the Customer Support and Sales Support teams.
Working closely with internal teams, you’ll play a key role in ensuring efficient project pipeline management, quotation processing and high standards of customer service.
This is an excellent opportunity for an individual with strong leadership skills and experience within a fast-paced sales support or customer service environment.
- What you’ll be doing
- Support the Customer & Sales Support Manager in the day-to-day leadership, development and performance of the Customer Support and Sales Support teams.
- Lead, coach and support team members through effective onboarding, training and ongoing performance development.
- Ensure accurate management of leads, quotations and customer information within business systems to support efficient sales operations.
- Champion a customer-first approach by ensuring enquiries are handled promptly, professionally and effectively.
- Coordinate communication between internal departments and external sales teams, while supporting customer reporting, administration and departmental performance updates.
- Provide operational support across team functions, including overseeing daily activities and team performance in the absence of the manager.
- Support the delivery of departmental objectives, ensuring alignment with wider regional and company goals.
- What you’ll need to succeed
Success in this role comes from combining strong leadership skills with a customer-focused approach and a passion for developing high-performing teams.
You’ll be someone who enjoys coaching and supporting others, building strong relationships and driving continuous improvement across customer and sales support functions.
With the ability to solve problems, make effective decisions and deliver high-quality results in a fast-paced environment, you’ll be ready to take the next step in your leadership career and make a positive impact within a supportive team.
You will also demonstrate
- Strong organisational skills with excellent attention to detail.
- Excellent communication skills.
- Excellent customer service and relationship management skills, with the ability to build trust and maintain positive relationships with customers and colleagues.
- A proactive approach, with the ability to manage your workload and work effectively.
- What we’re looking for
- Experience using CRM systems and Microsoft Office applications, with strong proficiency in Excel.
- Previous experience in a team leader or supervisory role within customer service, sales support or a similar environment.
What We Offer
- Opportunities for professional development and career progression.
- A supportive, values-driven and inclusive working environment.
- Competitive salary and benefits package.
- 33 days annual leave, increasing with service.
- Contributory Pension.
- Life Assurance.
- Healthcare Cashback Plan.
- Enhanced Family Friendly policies.
- Additional employee benefits including, access to our Cycle to Work Scheme, Employee Discount Scheme, Employee Recognition awards, Employee Assistance Programme.
- A Bit About Us
- For more than three decades, the
Keystone Group has grown to become one of the UK and Ireland’s largest family-owned construction product manufacturers.
Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia and North America.
Its portfolio includes market-leading brands in the steel, light & environmental and timber sectors.
Keystone Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production and service.
Keystone Lintels has dedicated technical teams that provide customers with solutions for their complex project needs.
Production facilities in Derbyshire, England and Cookstown, Northern Ireland enable Keystone Lintels to provide a fast and efficient service to its extensive network of merchant partners across the UK and Ireland.
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Customer and Sales Support Team Leader employer: THE KEYSTONE GROUP
The Keystone Group is an excellent employer, offering a dynamic work environment where sales professionals can thrive. With a strong focus on employee development and a culture that values teamwork and innovation, you will have ample opportunities to grow your career while making a meaningful impact in the building materials sector across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Sales Support Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THE KEYSTONE GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THE KEYSTONE GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Sales Support Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THE KEYSTONE GROUP:Your cover letter is your chance to shine! Tell us why you want to work at THE KEYSTONE GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THE KEYSTONE GROUP!
How to prepare for a job interview at THE KEYSTONE GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
