At a Glance
- Tasks: Handle customer inquiries and input sales orders efficiently.
- Company: Join Keystone Lintels, a leading family-owned construction product manufacturer.
- Benefits: Gain valuable experience in customer service and technical skills.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your commercial awareness.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 31500 - 38500 £ per year.
Keystone Lintels are recruiting for a Customer Support Advisor (12 Months) who will be responsible for inputting of Sales Orders/creating Customer Quotes. This person will have the ability to resolve any customer issues or problems that arise quickly and efficiently. The role represents an exciting opportunity for an individual to join our dynamic Technical and Sales teams and will be based in Group headquarters in Cookstown, Co.Tyrone.
Role and Responsibilities
- Answering a large volume of telephone and email enquiries relating to sales/quotations
- Input customer product requirements, information and orders in an accurate and timely manner
- Liaise with technical Sales team regarding queries and customer requests
Skills, Experience and Competencies
- Accuracy and attention to detail are essential in this role
- Good communication skills both written and verbal
- Experience dealing with customers in person and via telephone
- Good organisational skills
- Ability to use a variety of IT programs including MS Excel
- Preference will be given to candidates with experience in a relevant role
- Experience working within manufacturing/construction industry
- Experience of MS Navision or MS Dynamics would be advantageous
This exciting position offers an excellent opportunity for an individual interested in developing their commercial awareness and working as part of a team. You will develop your ability in a range of areas including Technical, Customer Service, ICT and inter-personal skills.
Customer Support Advisor (12 months Fixed Term) in Cookstown employer: THE KEYSTONE GROUP
The Keystone Group is an excellent employer, offering a dynamic work environment where sales professionals can thrive. With a strong focus on employee development and a culture that values teamwork and innovation, you will have ample opportunities to grow your career while making a meaningful impact in the building materials sector across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (12 months Fixed Term) in Cookstown
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like THE KEYSTONE GROUP.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like THE KEYSTONE GROUP. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Advisor (12 months Fixed Term) in Cookstown
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to THE KEYSTONE GROUP.
How to prepare for a job interview at THE KEYSTONE GROUP
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in THE KEYSTONE GROUP's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services THE KEYSTONE GROUP offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
