At a Glance
- Tasks: Lead strategic client accounts and drive revenue growth through innovative solutions.
- Company: Join a top player in the UK's Facilities Management sector with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible working, and great health perks.
- Other info: Diversity and inclusion are valued; we welcome candidates from all backgrounds.
- Why this job: Make a real impact while working with passionate professionals in a dynamic environment.
- Qualifications: Proven experience in account management and strong communication skills required.
The predicted salary is between 90000 - 90000 £ per year.
We work with 93% of the UK's top Facilities Management companies. Behind every one of those relationships is a team that earns trust through consistent, quality delivery. This role sits at the centre of that work, leading our most strategically important client accounts, owning the commercial relationship from contract to renewal, and ensuring TKC's tech-enabled platform translates into outcomes clients can genuinely depend on.
What you get:
- Base salary of £90,000 per annum
- Fulltime, permanent, and flexible working basis (ability to work from home but must have the flexibility to travel into our London Farringdon HQ twice a month for TKC Collaboration days or as/when required)
- Auto‑enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week.
- Regular TKC social events and team days
- Opportunity to make a real difference and work alongside people who share a passion for what they do!
Key accountabilities:
- Develops and executes strategic account plans that align client objectives with TKC's commercial and operational goals.
- Owns the client relationship at director level, acting as the primary escalation point and internal champion for key accounts.
- Leads commercial negotiations including contract renewals, pricing strategy, and P&L management across the portfolio.
- Drives revenue growth by identifying and converting expansion and new business opportunities within the existing client base.
- Provides visible senior leadership to Account Management teams, ensuring coherence and quality delivery across complex, multi‑stakeholder accounts.
Principal tasks:
- Builds and maintains trusted senior relationships with client stakeholders, meeting regularly to review performance, share insights, and agree priorities.
- Works closely with Service Delivery, Quality, and Data teams to monitor KPIs and lead continuous improvement initiatives that proactively enhance service quality.
- Manages client contracts, renewals, and annual price increases in line with commercial targets, ensuring adherence to all regulatory and statutory requirements.
- Collaborates with the Tech team on the development roadmap to surface relevant innovations for clients and support their digital transformation goals.
- Identifies, mitigates, and escalates operational, financial, and reputational risks across the portfolio.
- Line manages Account Managers on designated key accounts, providing coaching, direction, and a clear, blame‑free environment for the team to thrive.
- Takes ownership of complex or escalated client issues, leading investigation, resolution, and structured communication back to the client.
An excellent candidate for this role will be / have:
- Proven track record in Account Direction or senior client management in a complex, B2B service environment.
- Knowledge of or experience in the security, facilities management, or professional services sectors.
- Experience managing high‑value, multi‑stakeholder client relationships at senior or board level.
- Commercial acumen, with the ability to build and manage client P&Ls, model pricing scenarios, and negotiate contracts with confidence.
- Excellent communication and influencing skills, comfortable presenting at C‑suite level and adapting style across audiences.
- Tech‑minded, curious about how technology and data can improve client outcomes and comfortable engaging with TKC's digital platform and development roadmap.
Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
Strategic Account Director employer: The Keyholding Company
At TKC, we pride ourselves on being an exceptional employer, offering a competitive salary of £90,000 and a flexible working environment that promotes work-life balance. Our vibrant work culture is enriched by regular social events and collaboration days at our London Farringdon HQ, fostering teamwork and innovation. We are committed to employee growth, providing opportunities for professional development and a supportive atmosphere where diverse talents can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Strategic Account Director role.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research TKC and its tech-enabled platform inside out. Be ready to discuss how your experience aligns with their goals and how you can drive revenue growth. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice your pitch! You’ll want to communicate your value clearly and confidently. Think about your past successes in account management and how they relate to the role. A strong narrative will help you stand out during interviews and discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at TKC. Let’s make this happen together!
We think you need these skills to ace Strategic Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Director. Highlight your experience in managing high-value client relationships and any relevant achievements in B2B environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background fits with TKC's mission. Don’t forget to mention your tech-savvy side and how you can leverage it for client success.
Showcase Your Commercial Acumen:In your application, be sure to highlight your experience with P&L management and contract negotiations. We’re looking for someone who can confidently drive revenue growth, so share specific examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Keyholding Company
✨Know Your Clients
Before the interview, research the key clients that the company works with, especially in the facilities management sector. Understanding their needs and how TKC's tech-enabled platform can benefit them will show your strategic thinking and readiness to lead those relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with managing P&Ls and negotiating contracts. Bring examples of how you've successfully driven revenue growth in previous roles, as this is crucial for the Strategic Account Director position.
✨Demonstrate Leadership Skills
Think of specific instances where you've led teams or managed complex client issues. Highlight your ability to foster a blame-free environment and how you’ve coached team members to achieve their best, as this aligns with the role's expectations.
✨Engage with Technology
Since the role involves collaborating with the Tech team, be ready to discuss how technology has played a role in your previous work. Show your curiosity about digital transformation and how you can leverage TKC's platform to enhance client outcomes.
