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- Tasks: Lead a dynamic mobile operations team and ensure top-notch service delivery.
- Company: Join TKC, a forward-thinking security company in London.
- Benefits: Competitive salary, supportive culture, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment while enhancing operational efficiency.
- Qualifications: Experience in operations management and a valid SIA Licence required.
- Other info: Embrace change and contribute to exciting projects in a diverse workplace.
The predicted salary is between 45000 - 50000 £ per year.
At TKC, we are building a smarter, sharper and more scalable approach to security. This role sits at the heart of our London mobile operation, leading the performance, resilience and evolution of one of the business's most operationally critical frontline functions.
Responsible for supporting a sizeable mobile workforce across a fast-moving London patch, the Operations Manager ensures we continue to deliver a consistently high standard of service to a network of brilliant clients, while strengthening the structure, accountability and operational efficiency needed to support ongoing growth.
What You’ll Do
- Leads a high-performing mobile operations team, ensuring consistent delivery of service KPIs, including response times, quality standards and compliance.
- Drives operational efficiency through effective rostering, route optimisation and resource planning aligned to demand and growth.
- Embeds a strong people culture through proactive performance management, engagement and welfare support across the workforce.
- Supports the delivery of new business mobilisations and continuous improvement initiatives that enhance service quality and profitability.
- Ensures full compliance with regulatory, contractual and internal standards, always maintaining audit-ready operations.
- Oversees daily operational performance, managing escalations, incidents and service delivery challenges.
- Manages and reviews rostering, ensuring appropriate resource allocation across a 24/7 operation.
- Leads performance management processes including reviews, disciplinaries, absence management and development plans.
- Coordinates fleet, equipment and asset management to ensure operational readiness and cost control.
- Supports recruitment, onboarding and training to maintain a capable and scalable workforce.
- Works closely with internal stakeholders to resolve client queries, complaints and service issues.
- Contributes to operational projects, including process improvements, technology adoption and mobilisation of new contracts.
What We’re Looking For
- Valid SIA Licence DS/SG & Full UK Driving Licence.
- Proven experience in an operations or management role within the mobile security or related industry.
- Strong people management experience, including performance, welfare and employee relations.
- Ability to manage a fast-paced 24/7 operation with competing priorities.
- Solid understanding of compliance requirements (e.g. SIA, Health & Safety, DVLA).
- Strong organisational, problem-solving and decision-making skills.
Nice to haves:
- Experience managing fleet operations and/or logistics.
- Exposure to service mobilisation and project delivery.
- Experience using technology to drive operational efficiency.
- Leads from the front with a proactive, hands-on approach.
- Builds trust and credibility with teams and stakeholders.
- Communicates clearly and confidently, even under pressure.
- Demonstrates resilience and sound judgement in challenging situations.
- Embraces change and continuously looks for ways to improve.
Location: South West London / In-office (Travel may be required across our other London bases and wider TKC locations)
Working pattern: Monday to Friday, 08:30-17:30. Some flexibility may occasionally be required to support wider operational needs, including visibility across night teams where needed.
Salary: £45,000 - £50,000 per annum.
Equity, Diversity and Inclusion matter to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
Mobile Security Operations Manager employer: The Keyholding Company
Contact Detail:
The Keyholding Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Security Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the mobile security industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TKC and understanding their approach to security. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to build a smarter, sharper service.
✨Tip Number 3
Practice your responses to common interview questions, especially around managing teams and operational challenges. We want to see your problem-solving skills in action, so be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind as we make our decision.
We think you need these skills to ace Mobile Security Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Mobile Security Operations Manager. Highlight your experience in operations and management, especially in mobile security or related fields. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, managed operations, and improved service quality in the past. We love a good story!
Showcase Your People Skills: Since this role involves managing a sizeable mobile workforce, it's crucial to demonstrate your strong people management experience. Talk about how you've engaged and supported your teams, and how you handle performance management. We value a positive people culture!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at The Keyholding Company
✨Know Your Stuff
Make sure you understand the mobile security industry inside out. Brush up on compliance requirements like SIA and Health & Safety regulations, as well as the specific challenges of managing a 24/7 operation. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your People Skills
As a Mobile Security Operations Manager, you'll be leading a team, so it's crucial to demonstrate your people management experience. Prepare examples of how you've successfully managed performance, resolved conflicts, or supported team welfare in previous roles. This will highlight your ability to build trust and credibility with your future team.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving and decision-making skills. Think of past experiences where you had to manage escalations or service delivery challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Embrace Change and Innovation
TKC values continuous improvement and technology adoption, so be prepared to discuss how you've embraced change in your previous roles. Share specific examples of how you've implemented new processes or technologies to drive operational efficiency. This will show that you're proactive and ready to contribute to the company's growth.