Strategic Account Director in London

We work with 93% of the UK's top Facilities Management companies. Behind every one of those relationships is a team that earns trust through consistent, quality delivery. This role sits at the centre of that work, leading our most strategically important client accounts, owning the commercial relationship from contract to renewal, and ensuring TKC's tech-enabled platform translates into outcomes clients can genuinely depend on.

What you get:

• Base salary of £90,000 per annum
• Fulltime, permanent, and flexible working basis (ability to work from home but must have the flexibility to travel into our London Farringdon HQ twice a month for TKC Collaboration days or as/when required)
• Auto‑enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week
• Regular TKC social events and team days
• Opportunity to make a real difference and work alongside people who share a passion for what they do!

Key accountabilities:

• Develops and executes strategic account plans that align client objectives with TKC's commercial and operational goals.
• Owns the client relationship at director level, acting as the primary escalation point and internal champion for key accounts.
• Leads commercial negotiations including contract renewals, pricing strategy, and P&L management across the portfolio.
• Drives revenue growth by identifying and converting expansion and new business opportunities within the existing client base.
• Provides visible senior leadership to Account Management teams, ensuring coherence and quality delivery across complex, multi‑stakeholder accounts.

Principal tasks:

• Builds and maintains trusted senior relationships with client stakeholders, meeting regularly to review performance, share insights, and agree priorities.
• Works closely with Service Delivery, Quality, and Data teams to monitor KPIs and lead continuous improvement initiatives that proactively enhance service quality.
• Manages client contracts, renewals, and annual price increases in line with commercial targets, ensuring adherence to all regulatory and statutory requirements.
• Collaborates with the Tech team on the development roadmap to surface relevant innovations for clients and support their digital transformation goals.
• Identifies, mitigates, and escalates operational, financial, and reputational risks across the portfolio.
• Line manages Account Managers on designated key accounts, providing coaching, direction, and a clear, blame‑free environment for the team to thrive.
• Takes ownership of complex or escalated client issues, leading investigation, resolution, and structured communication back to the client.

An excellent candidate for this role will be / have:

• Proven track record in Account Direction or senior client management in a complex, B2B service environment.
• Knowledge of or experience in the security, facilities management, or professional services sectors.
• Experience managing high‑value, multi‑stakeholder client relationships at senior or board level.
• Commercial acumen, with the ability to build and manage client P&Ls, model pricing scenarios, and negotiate contracts with confidence.
• Excellent communication and influencing skills, comfortable presenting at C‑suite level and adapting style across audiences.
• Tech‑minded, curious about how technology and data can improve client outcomes and comfortable engaging with TKC's digital platform and development roadmap.

Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.