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- Tasks: Lead a dynamic mobile operations team to ensure top-notch service delivery.
- Company: Join TKC, a forward-thinking security company redefining industry standards.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in operations management and a valid SIA Licence required.
- Other info: Work in a supportive team with a focus on innovation and continuous improvement.
The predicted salary is between 45000 - 50000 £ per year.
At TKC, we are building a smarter, sharper and more scalable approach to security. Combining brilliant people, operational expertise and technology to deliver a service that genuinely stands out in the market.
This role sits at the heart of our London mobile operation, leading the performance, resilience and evolution of one of the business's most operationally critical frontline functions. Responsible for supporting a sizeable mobile workforce across a fast-moving London patch, the Operations Manager ensures we continue to deliver a consistently high standard of service to a network of brilliant clients, while strengthening the structure, accountability and operational efficiency needed to support ongoing growth.
What You’ll Do
- Leads a high-performing mobile operations team, ensuring consistent delivery of service KPIs, including response times, quality standards and compliance.
- Drives operational efficiency through effective rostering, route optimisation and resource planning aligned to demand and growth.
- Embeds a strong people culture through proactive performance management, engagement and welfare support across the workforce.
- Supports the delivery of new business mobilisations and continuous improvement initiatives that enhance service quality and profitability.
- Ensures full compliance with regulatory, contractual and internal standards, always maintaining audit-ready operations.
- Oversees daily operational performance, managing escalations, incidents and service delivery challenges.
- Manages and reviews rostering, ensuring appropriate resource allocation across a 24/7 operation.
- Leads performance management processes including reviews, disciplinaries, absence management and development plans.
- Coordinates fleet, equipment and asset management to ensure operational readiness and cost control.
- Supports recruitment, onboarding and training to maintain a capable and scalable workforce.
- Works closely with internal stakeholders to resolve client queries, complaints and service issues.
- Contributes to operational projects, including process improvements, technology adoption and mobilisation of new contracts.
What We’re Looking For
- Valid SIA Licence DS/SG & Full UK Driving Licence.
- Proven experience in an operations or management role within the mobile security or related industry.
- Strong people management experience, including performance, welfare and employee relations.
- Ability to manage a fast-paced 24/7 operation with competing priorities.
- Solid understanding of compliance requirements (e.g. SIA, Health & Safety, DVLA).
- Strong organisational, problem-solving and decision-making skills.
- Nice to haves:
- Experience managing fleet operations and/or logistics.
- Exposure to service mobilisation and project delivery.
- Experience using technology to drive operational efficiency.
- Leads from the front with a proactive, hands-on approach.
- Builds trust and credibility with teams and stakeholders.
- Communicates clearly and confidently, even under pressure.
- Demonstrates resilience and sound judgement in challenging situations.
- Embraces change and continuously looks for ways to improve.
Location: South West London / In-office (Travel may be required across our other London bases and wider TKC locations)
Working pattern: Monday to Friday, 08:30-17:30. Some flexibility may occasionally be required to support wider operational needs, including visibility across night teams where needed.
Salary: £45,000 - £50,000 per annum.
Equity, Diversity and Inclusion matter to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
Mobile Security Operations Manager in London employer: The Keyholding Company
Contact Detail:
The Keyholding Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Security Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the mobile security industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TKC and understanding their approach to security. Be ready to discuss how your experience aligns with their needs, especially around operational efficiency and team management.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in fast-paced environments, especially in mobile operations or security.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at TKC.
We think you need these skills to ace Mobile Security Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Mobile Security Operations Manager. Highlight your experience in operations and management, especially in mobile security or related fields. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples from your past that demonstrate your ability to lead and manage effectively.
Showcase Your People Skills: Since this role involves managing a high-performing team, make sure to highlight your people management experience. Talk about how you've supported team performance, engagement, and welfare in previous roles. We love seeing candidates who can build strong relationships!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Keyholding Company
✨Know Your Stuff
Make sure you understand the mobile security landscape and the specific challenges TKC faces. Brush up on compliance requirements like SIA and Health & Safety regulations, as well as operational efficiency strategies. This will show that you're not just interested in the role, but that you’re genuinely invested in the company’s mission.
✨Showcase Your People Skills
As a Mobile Security Operations Manager, you'll be leading a team. Be ready to discuss your experience in managing people, handling performance reviews, and fostering a positive work culture. Share specific examples of how you've engaged with teams and supported their welfare—this will highlight your leadership style.
✨Demonstrate Problem-Solving Prowess
Prepare to talk about how you've tackled operational challenges in the past. Think of scenarios where you had to manage competing priorities or resolve service delivery issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to fleet management, resource allocation, or client complaints. Practise responding to these types of questions so you can demonstrate your decision-making skills and ability to remain calm under pressure. This will show that you can think on your feet and lead effectively.