At a Glance
- Tasks: Be the go-to expert for clients, handling queries and ensuring top-notch service.
- Company: Join a tech-driven company transforming security services across the UK.
- Benefits: Earn £28,000, enjoy flexible hybrid working, and access great health benefits.
- Other info: Regular social events and opportunities for career growth await you!
- Why this job: Make a real difference while working with passionate people in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 € per year.
The Keyholding Company is a tech-driven business that has been transforming the way security services are delivered across the UK. We're looking for a Client Support Specialist to join our growing Client Services Team, a pivotal function that sits at the heart of our operations. In this role, you'll be the go-to expert for our clients, handling escalations, onboarding new properties, managing investigations, and working cross-functionally to deliver an exceptional client experience. No two days are the same, and you'll be empowered to use data and technology to drive real improvements.
What's in it for you?
- £28,000 per annum, permanent contract
- Flexible hybrid working, home-based with fortnightly visits to our Farringdon HQ
- Full-time, 40 hours/week, Monday-Friday (team hours 07:00-19:00, standard 08:30-17:30)
- Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week
- Regular TKC social events and team days
- Opportunity to make a real difference and work alongside people who share a passion for what they do!
What you'll be doing:
- Acting as an escalation point for client queries and complaints, from triage through to resolution
- Delivering customer service that meets or exceeds our CSAT and QA targets
- Managing day-to-day administration: processing keys, completing cases in our operational platform, and handling tickets
- Joining and contributing to client meetings, with or without the client present
Client Support Specialist in London employer: The Keyholding Company
The Keyholding Company is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of £28,000 and flexible hybrid working arrangements. With a vibrant work culture that encourages collaboration and innovation, employees enjoy regular social events and the opportunity to make a meaningful impact in the security services sector. Joining our Client Services Team means being part of a dynamic environment where your contributions are valued and supported by a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills as a Client Support Specialist can help them achieve their goals. This will show you're genuinely interested!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to client support scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at The Keyholding Company!
We think you need these skills to ace Client Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Support Specialist role. Highlight any relevant experience in client services or tech-driven environments to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client support and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled client queries or complaints in the past. We love seeing how you’ve turned challenges into opportunities for improvement!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Keyholding Company
✨Know the Company Inside Out
Before your interview, make sure you research The Keyholding Company thoroughly. Understand their mission, values, and the tech-driven approach they take in security services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Client Scenarios
As a Client Support Specialist, you'll be handling escalations and client queries. Think of specific examples from your past experiences where you've successfully resolved issues or improved client satisfaction. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Tech Savviness
Since the role involves using data and technology, be prepared to talk about any relevant tools or software you've used in previous roles. Highlight how you've leveraged technology to enhance client experiences or streamline processes, as this aligns perfectly with what The Keyholding Company is looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be working with, or how success is measured in the role. This shows that you're engaged and thinking critically about how you can contribute to the team.
