At a Glance
- Tasks: Lead a dynamic team of over 70 Mobile Security Officers in daily operations.
- Company: Join The Keyholding Company, the UK's top keyholding and alarm response specialist.
- Benefits: Enjoy a competitive salary, flexible hours, and regular social events.
- Other info: Equity, Diversity, and Inclusion are valued; all backgrounds encouraged to apply.
- Why this job: Make a real impact in a fast-paced, tech-forward environment with growth opportunities.
- Qualifications: Proven leadership experience in logistics or security, with a passion for operational excellence.
The predicted salary is between 29000 - 46000 £ per year.
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The Keyholding Company is the UK\'s number one keyholding and alarm response specialist, combining deep industry experience with a digitally transformed, tech-enabled approach. We deliver security services with speed, intelligence, and a human touch - and we\'re growing fast.
With over 1.5 million services delivered each year across the UK, we\'re known for our flexibility, innovation, and the smart technology that underpins our operations. Our London-based mobile security team plays a huge part in this, and we\'re now looking for an Assistant Head of London Operations to join our team and help lead the charge.
Based in our Kennington Park office in Southwest London, you\'ll work closely with the Head of Department to manage our largest operational team of over 70 Mobile Security Officers and their supporting Team Leaders. This is a dynamic and hands-on role where you\'ll be responsible for supporting daily operations, improving service delivery, and ensuring staff performance, welfare, and compliance are consistently high.
You\'ll bring structure, empathy, and operational resilience - helping to run our busy city-based service while also contributing to fleet, rota, and stock management, as well as compliance and client care. If you\'re a confident people leader with experience in logistics or security, and you\'re ready to roll up your sleeves, we want to hear from you.
What you get:
- Salary £35,000-£40,000 p.a. (dependent on experience)
- Full-time, permanent contract: 11am-7pm, Monday to Friday, with 1 weekend day per month (weekday off in lieu). On occasion, you may be asked to support our night operations team with an evening or night shift - this will always be communicated in advance and any additional hours will be returned as time off in lieu.
- Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week.
- Regular TKC social events and team days
- A real opportunity to grow and make an impact in a fast-paced, tech-forward company
You\'ll be (but not limited to):
- Assist the Head of Department with HR tasks including recruitment, staff welfare, enrolling new starters, performance reviews, disciplinary investigations, welfare checks, and monitoring staff performance.
- Responsible of shift scheduling and ensuring patrol routes and assignments are covered efficiently. Contribute to operational planning and delivery of new business mobilisations.
- Support the maintenance of compliance with legislation (DVLA, H&S, SIA), internal policies, and quality standards. Assist with audits and reviews.
- Help manage fleet operations, including insurance, fuel, PCN tickets, maintenance, and stock of uniforms, IT, and rider equipment.
- Support with payroll processing, PCN and equipment deductions, rostering, scheduling, post key handling, and other operational admin tasks.
- Embrace new systems and tools to enhance team performance and efficiency.
- Assist in client queries and complaints, ensuring prompt and professional responses.
- Support Health & Safety compliance, policies, and reporting to ensure a safe working environment.
- Help coordinate office improvement.
You should apply if:
- You\'re a proactive and people-first leader with a passion for operational excellence
- You\'re confident managing large teams and rota planning in fast-paced environments
- You\'re experienced in handling employee performance, investigations, and welfare cases
- You bring hands-on experience in operations, ideally within the security or logistics industry (at management level)
- You\'re comfortable with tech and digital tools, and not afraid to embrace new systems
Bonus points if you also have:
- SIA licence
- Full UK driving licence
- Experience using large-scale rostering systems
- Security or HR certifications
Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
#J-18808-LjbffrAssistant Head of London Operations employer: The Keyholding Company
The Keyholding Company is an exceptional employer, offering a dynamic work environment in the heart of Southwest London. With a strong focus on employee welfare and development, we provide comprehensive benefits including a competitive salary, pension scheme, and access to a 24/7 Employee Assistance Program. Our culture promotes innovation and teamwork, ensuring that every team member has the opportunity to grow and make a meaningful impact in a fast-paced, tech-forward company.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head of London Operations
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Assistant Head of London Operations. Plus, you can showcase your passion and familiarity with the latest trends!
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like The Keyholding Company. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to The Keyholding Company
Don’t forget to apply for the Assistant Head of London Operations role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining The Keyholding Company.
We think you need these skills to ace Assistant Head of London Operations
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at The Keyholding Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at The Keyholding Company.
How to prepare for a job interview at The Keyholding Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at The Keyholding Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at The Keyholding Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at The Keyholding Company.
