Office & Facilities Assistant

Location: London, Hybrid working - 4 days per week - 21-33 Great Eastern Street, London, EC2A

Salary: up to £30,000 per year

The company The Key is the country’s most trusted provider of knowledge and know-how to education leaders determined to make a difference. We provide authoritative, up-to-the-minute sector intelligence, tools, services and resources that give leaders the knowledge to act.

The role The Office and Facilities Assistant serves as the primary point of contact for the London office, ensuring the environment is welcoming, professional, and operationally efficient. The role manages the day‑to‑day London office experience and facilities maintenance as well as providing wider support to the Group Office and Facilities Manager. By maintaining seamless office operations, this role enables the rest of the organisation to focus on core business objectives in a safe and well‑equipped workspace.

Responsibilities

• Office Oversight: Support the Group Manager in overseeing the smooth running of all UK offices, including assisting with office moves. The primary focus is maintaining the London office to a high standard, ensuring it is fit for purpose and a pleasant working environment.
• Facilities Contact & Liaison: Act as the first point of contact for day‑to‑day facilities issues at the London office (e.g., maintenance, repairs, services). Assist the Group Manager in liaising with building management and utilities firms for other UK locations, ensuring timely communication and resolution of issues.
• Event Coordination Support: Provide comprehensive administrative and logistical support for internal office activities, such as social events, wellbeing programs, and Diversity and Inclusion initiatives. This requires close collaboration with the People team and various internal committees. Additionally, support larger staff company events (e.g., Christmas party, Summer conference) by assisting the Group Manager with tasks like venue sourcing, coordinating transport, and internal communication efforts.
• Health & Safety Assistance: Support the Group Manager in maintaining Health and Safety compliance across all offices, assisting with policy documentation, coordinating required training, and ensuring H&S information is current and visible across the business.
• Stock Management: Take primary responsibility for maintaining inventory and stock levels of office supplies and consumables at the London office, while assisting with supply coordination for other sites to ensure efficiency.
• Administration: Manage the company's gift‑ordering administration, which involves coordinating with necessary suppliers to ensure adherence to the company benefits policy. Provide support for other required administrative tasks.

Essential

• Previous experience in a reception, front‑of‑house, or office administrative role.
• Strong technical proficiency ideally using the Google Suite (Gmail, Sheets, Docs and Slides).
• Excellent verbal and written communication skills.
• Highly organised with the ability to prioritise tasks in a fast‑paced environment.

Desirable

• Knowledge of Health and Safety at Work regulations or First Aid certification.
• Experience liaising with external facilities contractors and vendors.

Why work for us

We place huge importance on caring for and developing our people. If you join us you can expect a good work‑life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.