Sales Operations Associate in London

Hybrid - occasional work from the London or Leeds office

Starting Salary: £45,000 to £50,000

Are you looking for a Sales Operations role in a fast-growing business where people are at the heart of everything we do? Would you like to work within a socially conscious organisation that is making a real impact in the EdTech sector?

The Company

The Key Group serves school leaders and trusts across the UK providing authoritative guidance and intuitive tools that support school leadership. We work across the full diversity of schools and locations, from small rural and coastal primaries to the largest trusts and local authorities in the country. We recognise that each school and trust is on a journey and school leaders need to identify their specific context, their own path and the next step in that journey. This process requires more than just shared values in a school, it requires the knowledge, data, context and confidence to bring others with you in effecting change. That’s why we’re here. We put the power back in the hands of those leading our schools and trusts, by equipping them with remarkable products & services. The Key Group is home to 5 brands, each the leading provider in its category including Arbor, ScholarPack, Integris, The Key and GovernorHub. Nearly 600 colleagues deliver our award-winning services and serve 19,000 schools.

The role

You will support the New Business Sales, Inside Sales and Renewals teams by assisting with daily operations to improve efficiency and revenue outcomes. This is a cross-functional position that combines data management and tool support to help power our sales motion.

Key Responsibilities

• Operational Support: Support the New Business Sales, Inside Sales, and Renewals teams through scalable processes and operational rigor.
• CRM Management: Assist in the management of Salesforce to improve usability and data accuracy.
• Data Integrity: Ensure complete and up-to-date data across the customer base to support reliable forecasting and planning.
• Process Improvement: Proactively identify process bottlenecks and assist in developing solutions to drive efficiency.
• Contract Workflows: Help implement contract workflows and compliance checks to streamline deal execution.
• Reporting Assistance: Work with the Business Analyst manager to help surface actionable insights and performance trends.
• Documentation: Maintain comprehensive playbooks that define processes and best practices for the sales teams.
• Renewal Tracking: Help ensure renewal opportunities are tracked and executed on time, collaborating with Finance on invoicing issues.

Requirements

• CRM Proficiency: Experience using a CRM system is required. Specific expertise in Salesforce is considered highly beneficial.
• Analytical Mindset: Ability to interpret basic sales data to identify potential risks or growth opportunities.
• Organizational Skills: Strong attention to detail with a focus on data accuracy and operational excellence.
• Communication: Clear verbal and written communication skills to convey information to various stakeholders.
• Collaboration: A desire to work cross-functionally with Sales, Finance, and Customer Success teams.
• Tech-Savvy: Comfortable learning new tools and a willingness to explore AI-driven solutions to enhance productivity.
• Adaptability: Ability to manage multiple tasks and support financial year planning through basic data modeling.

If you don’t meet all of the above, and are working in a CRM Manager or Sales Administrator role - then we are happy to discuss further.

Benefits

We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.