At a Glance
- Tasks: Support pharmacy operations with technical expertise and ensure safe service delivery.
- Company: Join The Key Medical Practice, a leading healthcare provider in Oxfordshire.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Be part of a compassionate team dedicated to community health.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: GCSEs or equivalent and a willingness to learn and grow.
The predicted salary is between 25750 - 27750 £ per year.
The post holder provides skilled technical support within a defined service area, contributing to safe, efficient, and reliable service delivery.
Operating with general supervision, they apply practicalexpertise and established technical procedures to complete routine and moderately complex taskswithin their specialist remit.
The role supports service continuity through accurate record keeping, issue resolution within defined parameters, and the effective maintenance of equipment, systems, orprocesses appropriate to the environment.
Main duties of the job
- Technical Task Delivery
- Equipment, Systems & Process Support
- Information Recording & Data Quality
- Communication & Customer/Service User Support
- Operational Support & Service Efficiency
- Team Contribution & Development
About us
The Key Medical Practice is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.
Founded in 2004 as a not-for-profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale.
Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation.
PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients.
We believe local providers are best placed to deliver high-quality, cost-effective care that meets community needs.
With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services.
Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed.
We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.
- Job responsibilities
- Technical Task Delivery
- Carry out routine and moderately complex technical tasks within defined procedures, following training and competency assessment.
- Apply technical knowledge to operate equipment, systems, tools, or processes safely andefficiently.
- Use judgement to resolve routine issues and expedite more complex problems appropriately.
- Maintain accuracy and compliance when performing allocated tasks, ensuring safe andconsistent service delivery.
Job description
- Job responsibilities
- Technical Task Delivery
- Carry out routine and moderately complex technical tasks within defined procedures, following training and competency assessment.
- Apply technical knowledge to operate equipment, systems, tools, or processes safely andefficiently.
- Use judgement to resolve routine issues and expedite more complex problems appropriately.
- Maintain accuracy and compliance when performing allocated tasks, ensuring safe andconsistent service delivery.
- Equipment, Systems & Process Support
- Support the setup, operation, maintenance, or monitoring of technical systems, equipment, software, or stock (specific to clinical or non-clinical setting).
- Complete routine checks, testing, or quality assurance activities as directed.
- Identify basic faults or issues and take appropriate action within defined parameters, escalating when required.
- Ensure work areas, equipment, and materials are maintained to required standards
- Information Recording & Data Quality
- Accurately record technical activities, data readings, inventory movements, system updates, or other required information.
- Maintain documentation, logs, and records in line with organisational procedures, ensuringaccuracy and traceability.
- Identify inconsistent, incomplete, or unexpected data and report issues to senior colleagues
- Communication & Customer/Service User Support
- Communicate clearly and professionally with colleagues, service users, and stakeholders, providing routine technical information where appropriate.
- Support users or team members by offering basic guidance, troubleshooting, or instructionwithin area of competence.
- Escalate non-routine or complex enquiries to senior technicians or supervisors.
- Operational Support & Service Efficiency
- Contribute to daily workflow management by completing allocated tasks reliably and on time.
- Support stock control, asset management, or supplies replenishment to maintain servicecontinuity.
- Follow health and safety, governance, infection control, or data security procedures relevantto the environment.
- Assist with preparing work areas, materials, or equipment to support smooth operations
- Team Contribution & Development
- Work collaboratively with colleagues, contributing to a positive, efficient, and safe workingenvironment.
- Support new or less experienced team members by sharing knowledge and demonstratingcorrect procedures.
- Take responsibility for developing skills through training, supervision, and reflective practice, working towards increased proficiency.
- Participate in service improvements by identifying opportunities for efficiency or improvedreliability within defined scope
Person Specification
Skills and Knowledge
- Ability to follow defined technical procedures and use judgement to select from established options
- Ability to carry out technical tasks independently after training and competency assessment
- Ability to recognise faults, issues, or inconsistencies and escalate appropriately
- Good communication skills and ability to explain routine information clearly
- Ability to organise own workload within set priorities and service demands
- Competent in using relevant IT systems, digital tools, and technical equipment
- Awareness of technical safety standards, equipment use, or system operation relevant to the service
- Understanding of confidentiality, data handling, and information governance
- Basic knowledge of health and safety, risk awareness, and incident reporting
- Understanding of customer service principles and supporting users or colleagues
- Knowledge of environment-specific regulations or procedures
- Strong attention to detail and accuracy in data entry, testing, or record keeping
- Behaviours and Attributes
- Professional, reliable, and safetyaware approach
- Calm and organised when handling tasks or resolving routine issues
- Supportive team member who shares knowledge and follows agreed standards
- Positive attitude towards problem-solving within role boundaries
- Respectful, inclusive, and able to communicate with a range of staff and service users
- Commitment to completing mandatory training and maintaining competence
- Flexibility to support service needs within defined scope
- Ability to maintain confidentiality, accuracy, and safe working practices at all times
- Willingness to learn and build technical capability over time
Experience
- Experience working in a technical, operational, or support role
- Experience performing routine and moderately complex technical tasks following set procedures
- Experience recording technical data, logs, or documentation accurately
- Experience supporting colleagues or users with routine technical queries
- Experience in a clinical, digital, engineering, or customer-facing environment
- Experience using equipment, tools, or systems safely after training
Qualifications
- Good general standard of education such as GCSEs or equivalent
- Relevant technical training, certification, or competency-based learning for Pharmacy
- Willingness to undertake further technical training and development
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,750 to £27,750 a year FTE, depending on experience.
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Pharmacy Technician employer: The Key Medical Practice
The Key Medical Practice is an exceptional employer that prioritises clinical excellence and strategic innovation in healthcare. With a strong emphasis on mentorship and leadership visibility, employees are encouraged to grow professionally while contributing to meaningful population health improvements. Located in a supportive environment, the practice fosters collaboration and governance, making it an ideal place for those seeking a rewarding career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Pharmacy Technician
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like The Key Medical Practice. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like The Key Medical Practice.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like The Key Medical Practice. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what The Key Medical Practice is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Pharmacy Technician
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at The Key Medical Practice!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show The Key Medical Practice that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at The Key Medical Practice!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At The Key Medical Practice, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at The Key Medical Practice
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at The Key Medical Practice that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with The Key Medical Practice’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
