At a Glance
- Tasks: Supervise customer service, assist with deliveries, and ensure a top-notch shopping experience.
- Company: Award-winning Kay Group known for exceptional customer service and innovation.
- Benefits: Enjoy 15% off in-store, fuel discounts, loyalty bonuses, and a cycle to work scheme.
- Other info: Join a supportive team with great training and career progression opportunities.
- Why this job: Kickstart your career in retail management while making customers smile every day.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
The predicted salary is between 14 - 14 £ per hour.
Due to petroleum licensing regulations applicants MUST be 18 years of age or above.
32 hours per week, 4 x 8 hour shifts, 7am-3pm or 3pm – 11pm. Hours are a mix of shifts over a 7 day week.
Pay: £14.00 per hour
Employee Benefits:
- 15% Off In Store
- 5p per litre off fuel
- Loyalty Bonus
- Cycle to Work Scheme
- Quality Bespoke Uniform
About the role:
As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
Possessing all the skills necessary to fulfil the role of a Customer Service Assistant, our Customer Service Supervisors show a desire to progress. We look for people with the drive and passion to make this opportunity a career.
Working alongside the rest of our team, this role could be best described as the first step to management. The role supports our Customer Service Assistants in advising and serving customers, working deliveries, general housekeeping and stock merchandising and handling cash and card transactions according to a set of procedures.
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our inhouse retail partners, we want our customers, assisted by you, to enjoy their experience and have a desire to return.
Retail Site Supervisor, Dobshill Service Station, Dobshill employer: The Kay Group
The Kay Group is an excellent employer, offering a supportive work culture that values customer service and teamwork at our Gateway Crewe Service Station. Employees enjoy benefits such as in-store discounts, fuel savings, and a cycle-to-work scheme, alongside opportunities for personal growth and development within the company. Join us in Crewe for a rewarding part-time role where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Site Supervisor, Dobshill Service Station, Dobshill
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Kay Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Kay Group!
We think you need these skills to ace Retail Site Supervisor, Dobshill Service Station, Dobshill
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Kay Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Kay Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Kay Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Kay Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
