At a Glance
- Tasks: Supervise customer service, assist with deliveries, and ensure a top-notch shopping experience.
- Company: Join the award-winning Kay Group, known for exceptional customer service and innovation.
- Benefits: Enjoy 15% off in-store, fuel discounts, loyalty bonuses, and a stylish uniform.
- Other info: Flexible shifts, supportive training, and a friendly workplace await you.
- Why this job: Kickstart your career in retail management while making customers smile every day.
- Qualifications: Passion for customer service and a drive to excel in a team environment.
The predicted salary is between 14 - 14 £ per hour.
Location: Ellesmere Port Service Station
Hours: 32 hours per week, 4 x 8 hour shifts, 7am-3pm or 3pm – 11pm. Hours are a mix of shifts over a 7 day week.
Pay: £14.00 per hour
Employee Benefits: 15% Off In Store, 5p per litre off fuel, Loyalty Bonus, Cycle to Work Scheme, Quality Bespoke Uniform
About The Role
As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
Possessing all the skills necessary to fulfil the role of a Customer Service Assistant, our Customer Service Supervisors show a desire to progress. We look for people with the drive and passion to make this opportunity a career. Working alongside the rest of our team, this role could be best described as the first step to management.
The role supports our Customer Service Assistants in advising and serving customers, working deliveries, general housekeeping and stock merchandising, and handling cash and card transactions according to a set of procedures.
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our inhouse retail partners, we want our customers, assisted by you, to enjoy their experience and have a desire to return.
Retail Site Supervisor, Ellesmere Port Service Station employer: THE KAY GROUP (UK) LIMITED
At Winsford Gateway Service Station, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Assistants can thrive. With competitive pay, generous employee benefits including discounts and a loyalty bonus, and opportunities for personal growth, we ensure that our team members feel valued and motivated. Join us in creating a welcoming atmosphere for our customers while enjoying the unique advantages of working in a vibrant service station setting.
Contact Details:
THE KAY GROUP (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Site Supervisor, Ellesmere Port Service Station
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including THE KAY GROUP (UK) LIMITED, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Site Supervisor, Ellesmere Port Service Station
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like THE KAY GROUP (UK) LIMITED that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at THE KAY GROUP (UK) LIMITED will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about THE KAY GROUP (UK) LIMITED and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at THE KAY GROUP (UK) LIMITED
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at THE KAY GROUP (UK) LIMITED, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at THE KAY GROUP (UK) LIMITED!
