At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store presentation during night shifts.
- Company: Award-winning Kay Group known for exceptional customer service and innovation.
- Benefits: Earn £13.50 per hour, enjoy 15% off in-store and fuel discounts.
- Other info: Flexible 4 on 4 off shifts with a supportive and safe working environment.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Pride in work, attention to detail, and a friendly attitude.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Ellesmere Port Service Station
Hours: 4 on 4 off shift pattern – average 28 hours – 11pm – 7am
Pay: £13.50 per hour
Employee Benefits:
- 15% Off In Store
- 5p per litre off fuel
- Loyalty Bonus
- Cycle to Work Scheme
- Quality Bespoke Uniform
About The Role:
As industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
The role of a Customer Service Assistant involves various tasks including advising and serving customers, working deliveries, general housekeeping, stock merchandising, and handling cash and card transactions according to a set of procedures. Our night staff ensure the store is ship shape for the morning trade; fully faced, date checked and gleaming!
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our in-house retail partners, we want our customers, assisted by you, to enjoy their experience and have a desire to return.
Nights, 4 on 4 off – Retail Customer Service Assistant, Ellesmere Port Service Station employer: THE KAY GROUP (UK) LIMITED
At Winsford Gateway Service Station, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Assistants can thrive. With competitive pay, generous employee benefits including discounts and a loyalty bonus, and opportunities for personal growth, we ensure that our team members feel valued and motivated. Join us in creating a welcoming atmosphere for our customers while enjoying the unique advantages of working in a vibrant service station setting.
Contact Details:
THE KAY GROUP (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights, 4 on 4 off – Retail Customer Service Assistant, Ellesmere Port Service Station
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THE KAY GROUP (UK) LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THE KAY GROUP (UK) LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Nights, 4 on 4 off – Retail Customer Service Assistant, Ellesmere Port Service Station
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THE KAY GROUP (UK) LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at THE KAY GROUP (UK) LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THE KAY GROUP (UK) LIMITED!
How to prepare for a job interview at THE KAY GROUP (UK) LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
