At a Glance
- Tasks: Supervise customer service, assist with deliveries, and ensure a top-notch shopping experience.
- Company: Join the award-winning Kay Group, known for exceptional customer service and innovation.
- Benefits: Enjoy 15% off in-store, fuel discounts, loyalty bonuses, and a cycle to work scheme.
- Other info: Work in a supportive environment with great training and a stylish uniform.
- Why this job: Kickstart your career in retail management while making customers smile every day.
- Qualifications: Passion for customer service and a desire to progress in your career.
The predicted salary is between 14 - 14 £ per hour.
- Location: Ellesmere Port Service Station
- Hours: 32 hours per week, 4 x 8 hour shifts, 7am-3pm or 3pm – 11pm . Hours are a mix of shifts over a 7 day week.
- Pay: £14.00 per hour
- Employee Benefits: 15% Off In Store, 5p per litre off fuel, Loyalty Bonus, Cycle to Work Scheme, Quality Bespoke Uniform
About The Role
As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike.
We want you to enjoy your work and share our passion for providing a first class customer experience.
Customers are the reason why we are all employed!
Possessing all the skills necessary to fulfil the role of a Customer Service Assistant (see below) our Customer Service Supervisors show a desire to progress.
We look for people with the drive and passion to make this opportunity a career.
Working alongside the rest of our team this role could be best described as the first step to management.
The role supports our Customer Service Assistants in advising and serving customers, working deliveries, general housekeeping and stock merchandising and handling cash and card transactions according to a set of procedures.
We provide a safe, friendly working environment with high levels of training and support.
We provide quality uniforms.
Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for.
Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our inhouse retail partners we want our customers, assisted by you, to enjoy their experience and have a desire to return.
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Retail Site Supervisor, Ellesmere Port Service Station employer: THE KAY GROUP (UK) LIMITED
At Winsford Gateway Service Station, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Assistants can thrive. With competitive pay, generous employee benefits including discounts and a loyalty bonus, and opportunities for personal growth, we ensure that our team members feel valued and motivated. Join us in creating a welcoming atmosphere for our customers while enjoying the unique advantages of working in a vibrant service station setting.
Contact Details:
THE KAY GROUP (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Site Supervisor, Ellesmere Port Service Station
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like THE KAY GROUP (UK) LIMITED, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like THE KAY GROUP (UK) LIMITED!
We think you need these skills to ace Retail Site Supervisor, Ellesmere Port Service Station
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at THE KAY GROUP (UK) LIMITED, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at THE KAY GROUP (UK) LIMITED and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show THE KAY GROUP (UK) LIMITED that you’re ready to jump in and contribute right away!
How to prepare for a job interview at THE KAY GROUP (UK) LIMITED
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
